SVAKOM UNITED STATES INC.Reviews of svakom.net

I reached out about an issue with a product, it was quickly troubleshot and replaced!

Had an issue with a product, and they sent out a replacement immediately.

Very quick and helpful response from the company when my device malfunctioned and they immediately replaced it for me! Appreciate it! I got the Iker Neo and the product itself is surprisingly premium but the vibration feels a little too strong for me. The nub for the prostate hit the spot quite well and overall a premium quality for a very surprisingly good price!

Excellent products

Product is high quality, however I did end up needing a replacement as it was partly defective. I didn’t even buy it directly from svakom so I was assuming they wouldn’t do anything. Their customer service responded quickly and to my surprise, they are sending me a brand new one without even going through the hassle of having to return my first one. Like I said, even being partly defective (vibration feature didn’t work for whatever reason) the product is very high quality. Still usable but after spending as much as I did it didn’t feel right not to contact them. Overall thanks to Svakom for being awesome and I will be buying from them again.

Amazing customer service. I had an issue with my device that I bought through a retailer. After asking some questions they determined it was a batch defect and shipped me a new one. They didn’t even ask for a proof of purchase or give me any trouble even though I didn’t buy directly from their website. Made the process so easy and simple!

I had an issue with a product that, unfortunately, didn’t work as expected. The customer service from Emily at Svakow more than made up for it. She was responsive, kind, and genuinely committed to helping me find a solution. Emily handled everything quickly and professionally, turning what could have been a frustrating experience into a positive one. I truly appreciate the way they stand behind their customers and their products. I would not hesitate to purchase from them again.

Great service!!! They helped me with everything I needed and replaced my toy for free.