SVAKOM UNITED STATES INC.Reviews of svakom.net

Slow responses and a frustrating customer service experience Dealing with SVAKOM customer service has been exhausting. Getting substantive answers required repeated follow-ups, and the lengthy back-and-forth left me feeling that my concerns were not being addressed. I was particularly disappointed when they initially made their proposed resolution conditional on removing my negative Trustpilot review. They later acknowledged my offer to update it after the matter was resolved, but that initial request undermined my confidence in their approach. In my experience, their service has been slow, difficult to navigate, and far more time-consuming than it should have been. I expected clearer communication and a more responsive effort to resolve my complaint.

Update to my original review: After two Benedict failures and a disputed warranty denial, SVAKOM offered a complimentary replacement with a different model, with no return required. Their initial offer was conditional on removing my negative Trustpilot review. They later acknowledged my proposal to update the review after receiving and testing the replacement. I explained that I already own the Winni 2 and Tyler, WHICH ARE STILL IN THE BOX AND NOT USED SO I CANT WVEN REVIEW THEM YET so the proposed alternatives were similar to products I already have. For that reason, I requested the TRIOOO Silicone C^ck Ring VERY CHEAP(29.99) Set alongside the Tammy as a goodwill gesture. SVAKOM declined to include the set. I appreciate the replacement offer, but I have not accepted the Tammy alone as a satisfactory resolution. The matter remains unresolved. Overall, I have found SVAKOM extremely difficult to work with on this warranty claim. Responses have been slow, and reaching this point has required repeated follow-ups and lengthy exchanges. After two product failures, I expected a more straightforward and timely resolution. The drawn-out process has left me disappointed in both the product’s reliability and the company’s warranty support. This is in response to their response: I also find it concerning that SVAKOM's public response completely omits an important detail of our correspondence. On October 12, SVAKOM explicitly made its replacement offer conditional on removing my negative Trustpilot review. I refused that condition and instead offered to update my review after receiving and testing a satisfactory replacement. SVAKOM subsequently acknowledged that arrangement. These facts are documented in our email correspondence. I believe prospective customers deserve to know that the company initially attempted to make warranty assistance conditional on removing an unfavorable public review. October 12, 2026 — SVAKOM's original condition SVAKOM wrote: "One condition… kindly remove your negative review on Trustpilot once we proceed with the replacement." They also wrote: "We also appreciate your willingness to update your Trustpilot review after receiving the replacement and confirming that it works properly."

I never received my order.

Received product, it never turned on, it wouldn’t charge…it was $89.00 for a product that didn’t work. I’ve emailed twice no response no refund…nothing. I’m super disappointed because it had great reviews. I would like for the company to make this right. I can send the defective product back.

Unfortunately, I don't have much good to say about this product. It probably does the job if you have a very small penis, but the measurements listed on the packaging are fake. I’m right at the upper limit of their internal dimensions, and it completely stalls the machine. They claim it can handle a penis 7.5 cm wide, but that is simply not true; as I said, the motor stalls and won't run. The product itself seems to be of good quality, but that doesn't help when they lie about the product. Unfortunately. produkt Svakom Hannes Neo

It’s not pleasurable at all. Very disappointing especially for the price. This is my second time purchasing a product and both were disappointing. I will not be shopping again.

Sent the wrong color. I have other things that are the lilac color, I thought it would be neat to have other items that are the same color. Didn’t happen though, sent us the burgundy color. If you’re going to send whatever you have, why ask?

Have been waiting for a response regarding my return for almost a week now. Package had tracking which I emailed company the information for. Have reached out with tracking information and with photos from tracking website stating package was delivered to the address I was provided. Have not received any updates or confirmation from the company itself. I have no issues with waiting for the refund however the lack of communication is very frustrating.