Very very slow delivery. Still don't rceive it. Already pass weeks.
Response from SVAKOM UNITED STATES INC.Oct 19, 2026
Dear Customer,
We’re sorry to hear that your order hasn’t arrived yet, and we sincerely apologize for the frustration caused by the delay.
Unfortunately, your shipment has been delayed during customs clearance, which has taken longer than expected. We understand how disappointing it is to wait days for your order, and we truly appreciate your patience and understanding.
We’re keeping a close eye on the shipment’s progress and will do our best to ensure it reaches you as soon as possible.
Thank you for your patience, and we’re sorry again for the inconvenience.
Best regards,
SVAKOM Customer Support Team
GU
gui
For 160 euros was hoping for something…
For 160 euros was hoping for something better. I'm not satisfied with my purchase
CA
Caroline
Cord would not charge unit
Cord would not charge unit
JO
John
I need a replacement
I need a replacement. The vibrator stopped working. Also it takes three or four cycles for the heater to get it warm inside. Very poor instruction manual. Overall I am pretty sad with the new “pro”. I have been a customer for several years and your product is pretty well made but the new pro started failing way too soon.
ST
Steve
Poor customer service
Purchased the Sam Neo about 1year ago. I was very happy with the device until it developed a small pinhole in the sleeve. I reached out to customer service and was told it was most likely a mfr. defect and I should fill out a warranty claim. I did so and was then told I should purchase a new sleeve for $35. I was also informed the sleeve should be replaced every 3-4 months which would make operating costs at least $105 per year. Not acceptable for a high end toy. As a result of the pinhole the device sucked lube into the housing and now it won't power up or charge. Also, I have written a review on Svokam's site pretty much stating these same comments but it was not published throwing doubt on those reviews.
As I read this response it seems it is being suggested that the sleeve may reach a point where it cannot be properly cleaned and become a hygienic problem. If that is true should this be on the market? Can this pass germs from external genitalia to internal even if being cleaned properly? Is the sleeve porous?
Response from SVAKOM UNITED STATES INC.Sep 20, 2024
Dear customer,
To change the sleeves every three or four months is for the sanitary reason for our customers, who play with our masturbators regularly, to avoid a bad experience if customers cannot clear the sleeve clean enough, which was just a kind suggestion, not a forced option for everyone.
To bring with it a better experience and intense stimulation, we install higher quality sleeves, which are made of skin-friendly TPE materials, so thus to ensure its flexibility and a softy feeling.
That is why our sleeves are a bit more expensive than other accessories, just to make sure it is better for use and easier for cleaning and installing.
If our products brought bad feelings to you, we would sincerely apologize for that.
DS
Dillon S.
Meh...
The device doesn't really create much sensation. Perhaps its personal preference, but between the heating element doing essentially nothing and the lack luster sensation of the device's action, simple not enjoyable.
RL
Robin L.
Awful Svakom app
Brought a Svakom Eden App Controlled Knicker Vibrator from a UK merchant. Downloaded their app from Play store.
Firstly, not "whisper quiet", loader than a wand! So no point using.
Secondly, their app Svakom is awful. Has to be ontop of device when using Bluetooth (long distance so tempremental and unresponsive). So keeps cutting out. Don't expect to reach O as when legs close, disconnects.
Each track takes 15-20 seconds to "purge". Takes away from experience.
No manual adjustment. So can't cater to your own needs. Preset 3&4 are wrong way around.
Suspiciously with 10K downloads there are no reviews on the app. So I wrote one and next day mysteriously disappears (so written another and will continue to do). They know the issues but want to brush it under the rug, and not interested in developing products that work well. Who tested the app & products to go with them needs to be sacked!
Can't have fun with spouse as intended, won't buy from them again.
Response from SVAKOM UNITED STATES INC.Apr 27, 2022
Hi, thank you for letting us know about the problems you have experienced, this is the information we can offer.
1. Regarding the noise problem, the sound of this product is within 45dB when active, if you are experiencing consistent loud noise during use, there may be a problem with the products motor.
2. As for the App disconection you mentioned, we do not recommend the product be inserted into the body. It's main function is to provide stimulation externally either through physical touch or the using the underwear provided. Within a 5m radius the product should nto disconnect.
3. After reading your comments we tested the issues you mentioend and could not recreate them. Could you contact us at [email protected] so we can discuss this further and work towards a solution? We are eager to fix these issues and any information you can provided would be greatly appreciated.
4. We would also appreciate if you could contact us with details on what you believe could be adjusted so we can evaluate the implementation of these features. Currently, through the svakom App, you can use the touch mode to adjust intensity whenever you want.
5. Our developers are unable to remove or hide reviews on the google play or app store. We are sorry to hear that you have experienced this and recommend you consult the google play customer service line to inquire as to why the review keeps being taken down.
We value customer feedback and aim to continuously improve our products.
