KRS
The site is confusing
The site is confusing. I thought I was signing up for $99 and the invoice and charge was $134, then you want more money for the tag! Can't you just do it in one step and be honest about cost?
Response from Support PetsApr 4, 2026
Thank you for your feedback. We understand how this could feel confusing, and we’re happy to clarify. The final price can vary depending on the options selected during checkout. In some cases, financial aid or discounts are applied when selected, which can change the total shown. Additional items, like tags or accessories, are completely optional and offered separately so customers can choose only what they need. We’re always working to make the process clearer and more transparent. If you’d like, please contact our support team with your order details and we’ll be happy to review your purchase, explain the charges, and assist with any concerns. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us