Support PetsReviews of supportpets.com

4.52,231 reviews
Mental Health
78 SW 7th St, Miami, Florida

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Support Pets

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About Support Pets

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.

Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: supportpets.com
Website: supportpets.com
Category: Mental Health
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Support Pets reviews

2,231 approved reviews, newest moderated first

Iris G.
Dec 6, 2024
Kitty pounds diff on letter…
I just need to reached out as my kitten weighed last week 5.6 pounds. The letter shows him at a bit over 2 pounds. Not sure if that is something that can be updated.
Response from Support PetsDec 10, 2024
Hi there! Sure, the name and weight can be updated at any time with our customer support. Just contact us and a representative will guide and assist you : Send an e-mail to [email protected] Or click the "chat" on our website. Thanks for trusting and choosing us for your ESA needs!
Melisa
Dec 3, 2024
ESA documents
They were quick and helpful
Response from Support PetsDec 10, 2024
Awesome! Thanks for your review! Enjoy it with your ESA Thanks for trusting and choosing us
Sue V.
Dec 3, 2024
Title: I know how to write a review You should tell people up front that…
You should tell people up front that there are more options… having me spend $100 on a fake Doctor analysis - when I have real ones from my Primary Care doctor & shrink. Why did I spend $100.. ? I would really like an explanation/ I should have skipped the stupid letter from y’all & spent my $ in something useful. I thought I was receiving official documentation/ on the proper letterhead & an official card that I can show people… ?! I know how to tell the truth when writing reviews. I totally agree with Trish & Métis…
Response from Support PetsDec 10, 2024
We want to assure you that our services, including ESA letters, ID cards, and vests, are legitimate and have helped countless individuals daily. While we understand there are various ways to obtain an ESA letter, we are transparent about our process and services, with all details clearly outlined on our website. We encourage customers to review their options and the information provided to make the best decision for their needs. If you have additional questions or concerns, our team is here to assist you. Best regards
Enix T.
Dec 2, 2024
Ask me to change my password over n over
Ask me to change my password over n over
Response from Support PetsDec 3, 2024
Hi there! Thanks for your review and feedback We apologize for any inconveniences we might have caused you. Please contact our customer support and a representative will guide and assist you with your password. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Lynette C.
Dec 2, 2024
Easy to work through process
Great response time and efficient
Response from Support PetsDec 3, 2024
Awesome! That's our goal, a stress-free experience. Enjoy every second with your ESA Thanks for trusting and choosing us
Regina K.
Dec 2, 2024
Fast and easy
Would highly recommend
Response from Support PetsDec 3, 2024
Thanks for your support and recommendation! Enjoy it to the fullest with your ESA! Thanks for trusting and choosing us
Nicholas K.
Dec 2, 2024
Results
Got me everything I needed, even when extra steps were required to deal with rental slumlords
Response from Support PetsDec 2, 2024
Hi there! Thanks for your review and support! We're glad to hear that we were able to assist you. Enjoy every second with your ESA, stress-free! Thanks for trusting and choosing us
Karen C.
Dec 2, 2024
I received everything but they…
I received everything but they misspelled my dog’s bread, I talk to someone that told me they will be contacting me soon and I have not heard back! My dog’s breed is Pit Mix all the documents say Por Mix! I need this to be corrected as soon as possible.
Response from Support PetsDec 2, 2024
Hi there! Just to clarify, the name of the pet and the breed is typed by the customer themselves. But our customer support team can 100% assist you with that. We apologize for any inconveniences and we grant you that our customer support team will correct your documentation. Feel free to contact us anytime via email at [email protected], or use the "chat" feature on our website for immediate assistance. We're here to help, and we truly appreciate your trust in us. Count on us, we’ve got you covered

Support PetsReviews of supportpets.com

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Support PetsReviews of supportpets.com

Support Pets reviews

Kitty pounds diff on letter…

ESA documents

Title: I know how to write a review You should tell people up front that…

Ask me to change my password over n over

Easy to work through process

Fast and easy

Results

I received everything but they…

About Support Pets

About these reviews

More in Mental Health, Florida

Journey

Ana Loiselle, Relationship Specialist

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Support Pets reviews

Kitty pounds diff on letter…

ESA documents

Title: I know how to write a review You should tell people up front that…

Ask me to change my password over n over

Easy to work through process

Fast and easy

Results

I received everything but they…