Sunny Health & Fitness, for home gym exercise equipment, exercise bikes, rowing machines, rowers, treadmills, recumbent bikes, elliptical machines & more gear.
Sunny Health & Fitness (sunnyhealthfitness.com) has 102 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
102 approved reviews, newest moderated first
Shamekia B.
I was very impressed with the helped I received. Responded very quickly and addressed all of my concerns.
Response from Sunny Health & FitnessOct 14, 2022
Hello Shamekia, We appreciate you taking the time to leave us a review! We are happy to hear that our agents were able to help resolve this issue quickly and efficiently. We are glad to have you as a Sunny customer! Have a wonderful day!
David
I have been very impressed with the attention I have received. My orders were dealt with in a very professional manner. Any problem I encountered was due to supply chain issues. The service team especially Jerrie have been excellent
Response from Sunny Health & FitnessOct 13, 2022
Hello David, We very much appreciate you taking the time to leave us a 5 star review! We are happy to hear that our agent Jerrie was able to help resolve the issue quickly and efficiently. We thank you for being a Sunny customer! Have a wonderful day!
praveena B.
I own a treadmill purchased through Amazon. After 2yrs of daily use, suddenly it stopped working. Reached the customer support. They Immediately responded to my email and solved the issue. Great customer service.
Response from Sunny Health & FitnessOct 11, 2022
Hello Praveena, We thank you very much for leaving us a 5 star review! We are happy to hear that our agents were able to help resolve the issue with your treadmill quickly and efficiently. We appreciate you being a Sunny customer! Have a wonderful day!
TC
Purchased a spin bike from Sunny. It's well built and works well. The handlebars were damaged during shipment so I reached out to get a replacement. I was told a warranty claim would be processed and I'd receive a replacement part. I was still able to use the bike in the mean time so I was fine with that. About 10 weeks passed and I'd not received the replacement part so I reached back out. Customer Service gave me the option of a $50 to wait or return the bike. I chose to wait and about 2 months later I was shipped the replacement part. Customer Service while slow, was very responsive and gave good options. It was fine with me if they were slow since I could still use the bike in the interim. I'd buy from them again.
Response from Sunny Health & FitnessSep 28, 2022
Hello, Thank you very much for taking the time to leave us a 5 star review! We are happy to hear that our agents were able to assist with the part replacement. We appreciate you being a Sunny customer! Have a great day!
Paul R.
After I purchased a stationary bike (Sunny brand) And put it together I noticed that the computer display was not working - I called customer service who had me go through the usual trouble shooting protocol. When the issue did not resolve I checked the cable attached to the computer noticed it was damaged. I called customer service again and requested a new computer module for the bike. A replacement was promptly sent to me and now things are fine. Thanks to Kitty and Amber for their excellent customer service and attention to detail!
Response from Sunny Health & FitnessSep 16, 2022
Hello Paul, We thank you very much for taking the time to leave us a 5 star review! We are happy to hear that our agents Amber and Kitty were able to resolve the issue with the computer quickly and efficiently. We appreciate you being a Sunny customer! Have a wonderful day!
ronald T.
Wonderful customer support. My treadmill motor started making a loud grinding noise 8 days before the 6 month warranty expired. Sent an email to Sunny. Stephen responded that same day, asking me to send a short vid to verify my problem. Next morning, he replied, and said a new motor was being sent to me! It arrived 3 days later. Excellent company!!!
Response from Sunny Health & FitnessSep 16, 2022
Hello Ronald, We appreciate you taking the time to leave us a 5 star review! We are glad to hear that Steven was able to help resolve the issue with the motor and provide the replacement part quickly and efficiently! We thank you for being a Sunny Customer! Have a great day!
NC
Amazing experience with Sunny Health and Fitness! I recently purchased a stationary bike and a piece on the bike had broken within 4 months. I contacted them and emailed with Steven, he was so gracious and helpful with the situation! He made the process super fast and easy, awesome customer service! Thank you for being amazing!!
Response from Sunny Health & FitnessSep 16, 2022
Hello, Thank you for taking the time to leave us a 5 star review! We are happy to hear that our agent Steven was able to help resolve the issue with the bike and provide the replacement parts quickly and efficiently. We appreciate you being a Sunny Customer! Have a wonderful day!
Chris B.
Called Sunny Fitness for a part I needed for my exercise bike. Jeri assisted me and was very professional in correctly identifying the part requested to insure it was indeed the part needed. She was very thorough and helpful. Will ask for her again if need something from Sunny Fitness. Chris B
Response from Sunny Health & FitnessSep 16, 2022
Hello Chris, Thank you very much for taking the time to leave us a 5 star review! We are glad to hear that our agent Jerrie was able to help resolve the issue with the bike quickly and professionally! We appreciate you being a Sunny Customer! Have an awesome day!