Sunny Health & FitnessReviews of sunnyhealthfitness.com

I needed a new remote for my desk treadmill and Customer Service was responsive and I was able to get it replaced

This company has excellent customer service. They respond very quickly (in less than 24h) and are amazingly helpful. I am very impressed with them, especially with Carlos from their technical team.

Relatively short life of treadmill, but I used it. While it worked, I liked the product. I have called and emailed a few times. I need to order a replacement part. Customer service person said could not find in the system and would send to techs. Never heard back from techs. Watched some videos and self-diagnosed that lower control board needs to be replaced. Have reached out to order, but no response.

I needed help assembling the tension cable of my magnetic elliptical bike that I had just received. Called the help number on the instruction manual. Spoke with a very helpful assistant named Kitty. She reviewed the video that was available and that was not the one I needed. She then looked up alternate assembly instructions and sent me a video that worked. Viewed it and had it assembled in less than five minutes and could continue with the rest of the assembly of the elliptical bike. Was very happy with the customer service.

I had reached out to Sunny Health because I needed to order a part for my Obsidian Rowing Machine. I first reached out by email and Jerrie assisted me. Jerrie even sent me videos to help me untangle the pull trap which was awesome. While I was driving I called and I was connected to Jay. Jay helped me with the part that I was needing and was very helpful. I felt very comfortable and I was glad that Sunny Health & Fitness had very professional and knowledgeable staff. I totally recommend their equipment and if you need help you can feel comfortable in reaching out their team members for help.

My pedal broke so I called to get replacement pedal and crank arm. Getting someone on the phone wasn’t hard, but they weren’t sure if they had the product in stock. Took two days to get back to me that they were in stock. Then I had to call back and get them to do an invoice, wait another day or two and I finally got the link to pay via PayPal. They told me any 24mm crank pulled tool would work but they didn’t have any in stock. When it arrived, the 24mm crank puller tool I had didn’t work, so ordered another from Amazon, which was still too small. I called back and Carlos sent a link for a tool that he said would work. After retiring and ordering the third tool which didn’t fit, although it was the one customer service told me to order, I called back and spoke to Amber, who was wonderful. She contacted her parts department and sent me a tool that worked. Finally 3 weeks later I was able to replace crank arm and pedal. So either all the 24mm crank tools are wrong sized or the sunny fitness crank arm is slightly larger than 24mm. Lesson is to have them send the puller tool w replacement order. It was frustrating, and I wished I had spoken to Amber 1st as she seemed to be the only one that was quick to respond and actually fixed my issue.

These products are AMAZING!!! Customer services is quick and very helpful. I will building my entire home gym using Sunny Health and Fitness equipment! I highly recommend Sunny for you fitness needs!

I was ready to purchase but after such horrific reviews, I definitely not make the purchase. Thank you everyone for saving me from making a huge mistake. Sandra