Sunny Health & FitnessReviews of sunnyhealthfitness.com

This company sets the standard with support staff who really are helpful, kind and encouraging. GREAT company with products that don't break down ... and all with the whole point being that you can work your ASSets off to burn calories and tighten up your muscles!

We enjoy using the Sunny Exercise Bike everyday. One of the sensor wires broke from the plug. We looked at our booklet that listed all the parts. We called and spoke with Amber who was eager to help us. She stayed in contact with us, advised every step with an email. We are now awaiting the parts we needed. We are very happy with Amber’s assistance.

Tech support was excellent--Carlos specifically was the one who assisted me. He was courteous and helped me pinpoint the issue I was having with my treadmill T4400 which is a great machine for the price.

I purchased a spin bike from Sunny Health and Fitness at the beginning of the pandemic. I am a spin instructor and have been teaching online (and continue to do so). Since I've bought the bike I have had nothing but problems. I have had to replace the pedals three times and the clips half a dozen times. The cranks are now striped. As a result, my bike is not useable. I contacted Sunny to get the extra parts and they have told me that they do not have them but that I could search online to find them. I haven't been able to find them online. When I spoke with customer service they were nasty and condescending. No resolution, just "sorry for the inconvenience." This is an incredibly poor product and the customer service is abhorrent. I work at four different corporate fitness centers and will be sure to make it clear what I think of this company. Buyer Beware!

I purchased the SF-B1805 awhile back & it's still going strong! I love how easy it was to put the bike together with the instruction manual and labeled hardware package. I recently added the Cadence Sensor from Sunny. Absolutely in love with my 2nd purchase!

The product worked well for 9mos then I stopped using it while out of town for a bit, when I started back using the machine again, it worked well for about 5 months. One day in the middle of a walk, the buttons on the console pad just abruptly stopped working, and although the machine was still powered up, without working buttons, the tread no longer moved. I called Sunny,and they advised my warranty had expired but suggested we buy a new control board & upper, middle, and lower console wires (which should have lasted longer than 18mos). We purchased the parts, installed them, and NOTHING! Every time we contacted customer service (3 different people) to try to get an answer about why the machine isn't working they tell us to send pictures, and there is ALWAYS some excuse they come up with - they can't see the part in the photos. Did we order the right replacement part? You mean, the part you suggested was the problem! Or they say, it should be a three-wire part, OR oh no! it should be a two-wire part. It's just ridiculous, I bought this equipment brand new - on Amazon for $460 and now I have nothing to show for it. Research other companies to purchase a treadmill from. Or like me, you'll be stuck with an additional expense to discard equipment that won't work for very long, even though it was never run on, or at an incline higher than 5. Just regular brisk walking will kill the cheaply made motor & wires put into this product. I regret this purchase!

My Obsidian Surge 500 Meter Water Rowing machine sprung a leak while still under warranty after three years of use, and Ursula, Dalia, Kerissa and Minerva of Sunny Health & Fitness helped to provide me with a replacement frame in a very short period of time. Much appreciation to a great staff!

My rowing machine arrived through Amazon with a broken pedal. I contacted 'Sunny' and it sought verification of purchase and a picture of the pedal. Two days I was notified that a pedal was being shipped out to me. So I am very pleased with the service and response time.