Sunny Health & FitnessReviews of sunnyhealthfitness.com

UPDate: Sunny Fit reached out to me again and rectified my dissatisfaction. Customer service really stepped up to help me and listen to my complaint. I have upgraded my review and rating. I bought the Smart Magnetic Air Rower SF-RW5940. The I really like the rower BUT the screen is so dim you can hardly read it when rowing. There is no way to increase the brightness. I contacted customer service and this was their response: Thank you for your patience. Our technician viewed your photos and states the meter is working. If you are able to possibly tilt the meter for a better angle and put in a place with more lighting that may help. This is a very expensive machine and I would expect the screen to be readable. I do not recommend it if you want a monitor.

Ordered the under the desk with tension control. It was just as stated in the advertisement. I plan to use it while sitting on the sofa. It is a convenient option, I plan to use often. The mini bike was also easy to put together. The order came in a timely manner also with clear instructions. I would choose Sunny Health Fitness products again and again. Their products are actually affordable. It is a great product to become more active while sitting.

I needed a part for our manual treadmill that we lost. Or thought we lost until we found it. So we sent an inquiry to Sunny via their site to ask if they actually sell the missing part. The representative who responded was very detailed with instructions as to how to procure the part. Fortunately for us, we did eventually find the part. Kudos to your aftersales support.

I purchased a Sunny treadmill model SF-T7515 in January, 2025. It did arrive with a broken power switch. I contacted Customer Service, they sent out a new switch with instructions on how to install it. Since then, I use my treadmill 60 minutes a day. I am very happy with it. I think it was good value for the money. I would purchase again.

Customer support was very effective and friendly in helping me to bring a used rower from Craigslist back to usable condition. They verified the model and serial numbers and provided diagrams to make sure I was asking for the right parts, had good response times on emails, and were overall delightful. Special kudos to Kitty for working to get dimensions from an out-of-stock piece so I could fabricate a replacement.

I purchased a stepper with handlebar from an online retailer but the computer was missing from the package. I reached out to Sunny Health customer service and after verifying my purchase + model number, Jerrie assisted by sending out a replacement. It arrived in a few days and I was able to start counting steps, tracking time, etc. I've been using the stepper 5 days a week since and it's held up pretty nicely. I'm pleased with the product and I've even recommended it to my friends and loved ones who are looking for a budget friendly exercise equipment that's far from bulky. It's also easy to assemble!

Carlos was so fantastic! I had trouble with a part and the instructions, but he walked me through it quickly. It’s so nice having US-based customer service! Thank you, Carlos!

I don’t have experience with bike assembly and repair, yet I found the assembly instructions very easy to follow. I did have a problem with the magnetic resistance after assembly so I sent an email to their customer support with some pictures. I received a reply from Steven-Technical Team (T2) within 2 business days. I followed his instructions and had it working in under 5 minutes. Thank you Steven! This bike is quiet, very sturdy, and fun to use, especially with their free app. I’m really happy I was able to buy this. I’m also impressed with their timely and helpful customer support.