Sunny Health & FitnessReviews of sunnyhealthfitness.com

Ordered and received bike in February 2024. Easy to assemble with well written instructions. Bike was quiet and except for the narrow seat, comfortable. In mid-August, bike seemed to lose resistance. The first of September, it quit running. Dissembled it, pulling the covers off and belt was shredded. Texted the company about a replacement and was told that they would have to check to see if a replacement belt was available. Also, they asked that I check the pedal operation as their maintenance suspected a bad bearing set. Still waiting to hear back from them. Why does two very important mechanical items go bad within weeks of the warranty period ending when they are aware that this happens and have a You-Tube video showing how to repair. Had to be happening a lot. Sunny Health & Fitness Support initially appeared to be blowing off my concerns but after a couple of days have contacted me and promised replacement parts. New bearing sets and belt were received within 3 days to replace old bearing's. Customer support has responded very well to my complaint.

After I purchased a stationary bike (Sunny brand) And put it together I noticed that the computer display was not working - I called customer service who had me go through the usual trouble shooting protocol. When the issue did not resolve I checked the cable attached to the computer noticed it was damaged. I called customer service again and requested a new computer module for the bike. A replacement was promptly sent to me and now things are fine. Thanks to Kitty and Amber for their excellent customer service and attention to detail!

Product is good. I have the Synergy Pro spin bike. I did email them about a question about the bike, they were very nice and answered my question. I have to email them again to replace my little counter monitor. I like the youtube videos. I tried the beginner bike one, and it had great instruction, but man, I'm out of shape.