Sunny Health & FitnessReviews of sunnyhealthfitness.com

My wife purchased a mini exercise bike from Sunny Health & Fitness for $75.00. After receiving the item she realized it was not a good physical fit for her and she was uncomfortable when using it. I called Sunny Health & Fitness to set up a return. I was told someone would call me back in a few hours. Four days later and still no call back, so I contacted them via email and complained about their customer service. We received a reply from Carlos, who apologized and offered to waive a 15% restocking fee but said we would be responsible for return shipping, which we agreed to. The item was returned in perfect condition and in the original packaging as requested. Two weeks after they received the returned item and we had not heard from them or received our refund. So once again I contacted them via email to check on the status of our refund. I got a reply from Carlos, who informed us that an "original shipping fee" would be deducted from the $75.00 we paid for the bike. The fee was $30.00 (that's a 40% deduction) and our total refund would be $45.00. This seems deeply unfair, especially after we paid for return shipping. There was never any mention of an original shipping fee during our conversations. Carlos has asked us to confirm the $45.00 refund so they can begin processing it. In my opinion these business practices are aggressive and unethical. If we accept their refund offer of $45.00 it would mean we're out roughly $65.00 (including return shipping) with nothing to show for it. At the time of this writing, the matter is still unresolved. We are asking for a full refund of $75.00. I would caution anyone considering doing business with Sunny Health & Fitness to do some research and look elsewhere. Update: This matter has been resolved. Sunny Health & Fitness has dropped the "original shipping fee" and granted us the full refund of $75.00.

We bought a Sunny Health & Fitness Obsidian Surge 500 water rowing machine. Don’t buy machine with a plastic water tank! It worked great for three or four years, but it started leaking after year 5. It’s a big machine with lots of metal; it shouldn’t end up in the landfill. I learned that it was very difficult to replace the tank, so I tried to repair it with marine glue. That didn’t work, so I emailed the company, and discovered they must hire people to waste the time of people me … When they could not even tell me if the tank was replaceable. Eventually, I was told that, “unfortunately, as the unit was purchased in Canada, we do not cover any purchases made outside of the US Market.” So adding insult to injury, Sunny doesn’t stand behind their product, and hires people to drag out the process. Never again.

Our treadmill, a Sunny TM1, stopped running smoothly after three years. Turns out it probably had too small a motor for a life of low speed walking. The company will not provide a new motor free of charge because the warranty has expired. The treadmill is headed for a landfill because it's not worth repairing. Quite disappointing.

We received a treadmill in seriously damaged packaging, with both cosmetic and structural damage. We have been communicating for over a week about getting a replacement, with lots of words but no resolution.

I purchased a SHF Phantom Hydro Water rower in 2023. Over the course of two years of ownership it mostly worked okay except for a few issues. First the tablet/phone holder broke off the electric console, I had to pay for a replacement but that one was on me due to an accident. Not long after that the cord attached to the pull bar broke and came loose from the pull bar. I could not get customer service to understand what happened, fortunately my wife was able to repair it by looping it back through and sewing it with some strong thread. I had to take some time off due to an unrelated injury and when I came back I noticed the water level was greatly reduced. I went to refill it, only to find that it now leaked from the bolt holding the water tank in place on the metal frame and from the underside of the water tank where it sits on the metal frame. I completed a service claim on their site asking for advice on how to fix it. I knew it was outside of the warranty, I just wanted to know what I could do to fix it. They asked for photos and video of the issue which I sent but also wanted me to send in the proof of purchase. I bought it from Target and no longer had the receipt, and found out that Target only keeps e-receipts for two years and there's no way to retrieve them after that. They told me that because I could not provide proof of purchase they couldn't provide any advice on repairs, but offered me a coupon code THANKYOU10 to buy a new one. Needless to say, they will not be getting any more business from me if they can't provide any support on their product. The rower was nice enough while it worked, but for $400 I expect to get more than just a couple years of use out of it, I do not recommend.

The tension cannot be set to the number 1 position. The lowest it will go is number 3. I discovered a manufacturing defect. Sunny has insulated itself from any support. I was able to correct their mistake with the tension wire because I have mechanical expertise. The ratchet spool has 2 holes. The tension wire was attached to the incorrect hole.

Treadmill fried itself after two years and one month of daily use. I break my four mile walk into two two-mile sessions. I give the treadmill a 30-60 minute break to cool down after doing two miles in under 35 minutes, then I do my other two miles. The treadmill has always smelled awful during use, like fire and burning plastic. I took the shield off the machine and I vacuum the area beneath it with my Dyson before each session to make sure there’s no dust or pet hair in the moving parts that I can access. Today, at 1.91 miles going 3.4 mph the machine errored out. We troubleshot it by disconnecting and reconnecting wires, flicking the power switch, and it was still quite inoperable. Shortly before the machine stopped on me while using it, the horrendous plastic burning smell was intense but that is normal for this machine, sadly. My warranty ran out a little over a month ago. Amazon, where I purchased this treadmill, no longer sells the exact model so I cannot leave a review there. The listing for this product on amazon as of 17 May 2025 is “Sunny Health & Fitness Smart WiFi Treadmills – Compact, Foldable, Portable, Under Desk & Incline Options (Manual & Auto), Brushless Motor, & Bluetooth SunnyFit App, LED Display, Shock Absorption“

I purchased this Exercise Bike through Walmart/selling their product. I didn't even open the package, WHY? I have Many pictures of the damage. Unopend the entire Box is Covered in OIL. Entirely in oil. It also appears as though someone Else had returned this product because This company Sunny Health & Fitness attempted to Re-Tape OVER the original taping. No need for me to even open the box. Being this Obvious it would only make me More Angry. This company has more 1 stars than Positive ones. I know Sunny Health will respond to my post apologizing with a generic pre typed response message, as I've seen on other complaints posted. Keep your Sunny mouth to yourself, your AI generated comments are rediculous. Buyers don't even grace this company with your presence. April 24 2025