Huion Official StoreReviews of store.huion.com

I ordered a Huion Kamvas 20 end of September for my son as a Christmas present as it was on sale. He was so excited when he opened his Christmas present however we haven’t been able to connect it to any of our computers. We went through the user manual many times and watched online videos to make sure we are doing everything right. We have spent several days over it without any luck. Not to mention a very disappointed child. I have contacted Huion customer service but no response to my email. I find it very frustrating that there’s no phone number that you could call. Now, I just want to return it and get a refund

Ordered yesterday evening but also have not received any order confirmation or any mail similar to confirm my order has been processed (similar to other reviews here). Feels fraudulent so now just hoping for my order to arrive as the payment of course has been processed already. Update: after contacting customer service I have received a tracking id. I would assume this process would be automated but reading from the reviews here this system should be revised as it happens more often apparently.

It arrived in great condition, and the whole display looks and feels amazing. The pen is lighter than I thought to be, but it's still great. The flow, HD, and respons of the display is awesome. I'm glad this was my first pen display, not dissapointed at all.

This was the ULTIMATE Christmas gift! My daughter loves it! She was completely thrilled when she opened it Christmas morning!

Nice and easy purchase experience online, with the exception of the payment. Had to go through PayPal to get my credit card to work, as it kept refusing it through the stand alone payment solution. PayPal worked like a charm, though. Apart from that: quick and pain-free delivery of the product, and an excellent product overall. I already love the product itself (Kamvas Pro 16 (4K)).

We purchased a Kamvas Pro 24 (4K). I ordered it for my daughter for finishing school and her 18th birthday as she is pursuing a career as a graphic artist. It arrived quickly well packed in its box. However, it was MISSING the pen holder, which also contains parts for the pen. We have reached out to Huron via email and social media and have been completely ignored. These are not cheap pieces of tech and to completely ignore your customer when you have not delivered a full product is inexcusable. Really, who ghosts their customers? How much has to be missing from the box before you get a response? The tablet itself is great, thus I am begrudgingly giving it 3 stars. _________________________________________________ Update 5 Jan 2023: Huion finally reached out via text message. Said they sent 3 emails, but I received none of them. I resent them my address and they shipped the missing pen holder, which arrived today (5 Jan). No communication post the text exchange other than receiving a notice from DHL that I was getting a shipment. However, the pen holder was advertised to contain 5 hard pen tips and 5 felt pen tips, but only hard tips were in the package. The result is that we still don't have what was described in the original product! @huion can you please send some felt tip nibs? Update on the functionality of the tablet: It loses connection to the MacBook Pro it is plugged directly into every time it goes to sleep and the only way to reconnect is to reboot the Mac. This is annoying at best. Having read other reviews, seems to be a common problem. Removing 1 star for functionality issues.

Order placed on 14th Dec. Money taken from my account but no order confirmation sent to me or any further correspondence from Huion sent to me. Contacted the support team but they responded with a vague answer that I would receive an email once it had been shipped. I wish I’d check on trustpilot before ordering as I would NEVER have ordered this. It’s a Christmas present and wasn’t cheap so I’ll be gutted if it never turns up. Fortunately took a screen shot of the order confirmation and payment so will be chasing this one. So annoying.

Placed an order 3 days ago and worryingly I have not received any order confirmation, order number or anything to be able to chase or confirm my order has been received. Funds were taken immediately from my credit card but I have no way to check on my order or follow up as the chat not keeps asking me for my order number. Concerned that this is not a legitimate website and suggest others do not buy from here as it seems to be fraudulent.