Huion Official StoreReviews of store.huion.com

Very quick delivery but most importantly an absolutely fantastic tablet, best one I've ever had. Highly recommend it feels great to draw on and the screen is crisp thanks a lot Huion!!

J’ai acheté une tablette Kamvas à Noel pour mon fils. Elle ne marche pas. Apparemment une panne très connue car j’ai vu pas mal de videos sur les réseaux sociaux. Depuis, le Service Client Huion (oui c’est risible d’appeler ça comme ça !) me balade en me demandant et redemandant les mêmes justificatifs encore et encore (alors que je les ai envoyés plusieurs fois). En fait ils ne veulent simplement pas me rembourser ni changer la tablette défectueuse. Amis, passez votre chemin et fuyez absolument cette société.

I wish I had reviewed HUION before purchasing. I purchased the Kamvas studio 22 ( pen computer ) 2 months ago. Due to Ill health. I had not been able to use it. Obviously the returns (which you should read before you do purchase - 30 days with lots of if and but exceptions). My item is no longer on sale ( hmm ). Other review I found online are the same as my experience. Tracking is poor. There is no finger operation like an iPad for Example. Just mouse and pen which I constantly have to reboot as tracking fails or stops. The spec for using on software is base line at best. Such as Corel painter. I wish I had avoided them now. Apart from my model vanishing off the website. A newer higher spec model Kamvas studio 24 has appeared. It shows all the shiny lights etc and 2.5 k TOUCH screen… but you can’t buy it. Really is a poorly designed and handled website. And surfing between the .com and uk sites is infuriating. I feel let down by possibly advice from the website to say a new model is coming and that I’ve bought clearance stock for a full price. ( good business acumen by Huion- but you’ve lost a customer, and hopefully more. I don’t often review, but seeing that newer model has riled me and I do hope people read this…buyer beware) Additional (8th feb)- had an email of apology. Fair enough. Wanted all my details for the problem which they have from my order number and which I fix with removing and re applying the driver. So no point there. I was offered as a gesture of good will to purchase with no price reduction or compensation for a discontinued item the new shinier Kamvas studio 24, but this is still not for sale on the website. But what dissapointments would I find with that product and what price? And what would I do with this ornament I’ve payed for and seems to have vanished off the face of the earth on the site and Huion Facebook page. Sorry but no. Hope people read this an buyer beware

I purchased a Kamvas 16. Fantastic product, AAA+. However not living in a capital city I was at the disadvantage of a Aramex couriers, who through my tablet over a gate which was not locked and easy to open. Just lucky its well packaged. Huion communication is not great either. If you are not in a capital city, pick the express freight. Worth the money

No issues ordering directly from Huion and getting it sent to me. Also a great product that met my expectations.

I ordered a Pen80 stylus pen from Huion's website on 5 Jan, the thing was shipped out on 10 Jan and according to DHL tracking, the item arrived in my country on 13 Jan but for some reason, was returned back to the sender (Huion). I contacted Huion, they mentioned they've placed a new order for me and said it'll take 4+ days to process. Ok, so I waited. It's 28 Jan 2023 now, Feb is coming, so I've been emailing them a couple of times to get updates on the item. Silence. Nothing. And looking at the recent reviews below mine, seems that something wrong is going on within Huion. Maybe most of their staff got retrenched, that's why they're understaffed and have no time to reply to emails. This is disgusting coming from a well-known company like Huion. They are not a mom-and-pop store so there's no excuses for them to behave like this. Unprofessional. So where's my PEN80, Huion?!

Huion delivered the wrong product. I have tried to contact them using every method offered and they do not reply. I can't even return this for a refund because no one replies. The customer service is appalling. I have never experienced anything like it. I am down over £500 and have nothing to show for it. It feels like a scam!

Hi I still haven't received ANY replies/information/contact/tracking about my order (which hasn't arrived) from your official Huion Outlet and I'm not happy about it.