Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
store.huion.com
Website
store.huion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
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The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a huion inspiroy 2L and when I received it I already had problems with the pen and tablet because of faulty hardware.
I opened a ticket hoping to resolve it, but after giving advice that didn't work the support kept making me jump through hoops to prove that the product was indeed faulty. Because I was foolish enough to jump through those hoops I missed my refund window. At the moment of writing I am 4 weeks further since my first ticket, and still have faulty hardware which Huion won't accept the proof off. Instead they demand yet another video capture
Edit: I am aware that Huion has commented below. Once I have a refund on my order I will consider updating this review to 2 stars. But till that time it remains at 1
Second edit:
I have received my refund and changed the score to 2 stars
Response from Huion Official StoreAug 31, 2026
Hi Veldor,
Thank you for sharing your experience. I'm really sorry to hear how frustrating this situation has been for you, and I understand how disappointing it feels when a new product doesn't work as expected.
While I can't directly confirm every detail of your account, I want to reassure you that we genuinely do our best to help our customers. When the cause of an issue isn't immediately clear, our support team may ask you to take certain steps or provide additional information to ensure we identify the right solution. Without that clarity, we risk giving the wrong fix, which could lead to even more frustration. That's why we ask for your patience and timely cooperation during the process.
Please rest assured that we're committed to resolving your case as soon as possible and helping you get back to using your device without further inconvenience.
Sincerely,
HUION Customer Support
TJ
thomas J.
No great
No great, as i wanted to return a product that wasnt good enough for me and they made me pay 45 euros of return cost. Which is outrageous. And i had to organise everything myself... Wont buy any of their products in the future thats for sure
Response from Huion Official StoreNov 28, 2025
Hi Thomas,
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with the return process. We understand how disappointing it can be to incur additional costs when a product does not meet your expectations.
Please allow us to clarify: if the reason for returning a product is not due to a defect but rather because it does not fit your needs or you feel it isn’t satisfactory (a subjective reason), then return fees will apply as outlined in our policy here: https://store.huion.com/pages/refund-return. Once a product has been opened, we cannot resell it as new, which is why these fees are necessary.
These measures help us maintain our operations and continue offering competitive prices and promotions to all our customers. We sincerely value your trust and regret that this experience has left you dissatisfied. Thank you once again for your feedback—it helps us improve both our products and services.
Sincerely,
HUION Customer Support
RO
Ross
Extortionate Return Policy
Huion will charge an 8% restocking fee for unwanted items, which isn't the reason for my complaint. What annoys me is they charge an additional £19.99 for the original delivery cost. It's absolutely dishonest to claim that Huion are paying £19.99 to ship a lightweight package within the UK. They obviously have a deal with their courier, like all high volume businesses, which would put the real delivery cost at about 10%, or less, of their stated cost. Keep in mind you will also have to arrange, and pay for the return of the item, so that's 8%+£19.99+ReturnCost.
*EDIT: I was fully refunded by Huion, and asked to change my Trustpilot review. I am only willing to increase the star rating from 1 to 2, because it's all very well that I was granted a full refund, but the policy is still in place, and others will be charged for delivery costs which are grossly overpriced.
If Huion genuinely are listening to feedback, here it is. Stop lazily charging a flat fee in order to recoup delivery costs for returned items. The rate you are charging is blatantly too high for the majority of products. As a consumer I could arrange carriage of your largest screen for less than the £19.99 you claim to be paying. At the time of writing, closer to £10-£15. The smaller item I was returning cost me £8 to ship back to you. As a large company, who obviously have a deal with their courier of choice, there is no way Huion is paying anywhere close to £19.99 for shipping. More like £1.99. If you want the negative reviews to cease you should come up with an honest way to handle returns.
Response from Huion Official StoreJul 15, 2025
Hi Ross,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused by our return policy, and we appreciate you taking the time to express your concerns.
We understand that the restocking fee and shipping charges can feel unfair. Please know that your experience is important to us. Our return policy, which includes the restocking fee and recovery of shipping costs, is designed to cover operational expenses such as logistics, handling, and restocking processes. You can review the full details of our policy here: https://store.huion.com/pages/refund-return.
That said, we recognize that our policy may not always align with customer expectations, and we genuinely appreciate your feedback. We will review your concerns internally to ensure our policies remain fair and transparent. Our support team is available to assist you further through your ticket.
We value your business and hope to improve your experience with Huion in the future.
Sincerely,
HUION Customer Support
-----------------------------
Update:
Hi Ross,
Thank you for updating your review and for the additional details about your experience. We appreciate your willingness to share your perspective, as feedback like yours helps us identify areas where we can do better.
We hear your frustration about the shipping costs associated with returns, and we want to assure you that we’re actively reviewing our policies to ensure they balance operational needs with fairness to our customers. While we strive to keep costs as reasonable as possible, we recognize that flat fees may not always reflect the nuances of every return—especially for smaller items. Your suggestion about more transparent shipping adjustments is noted, and we’ll take it into account as we continue refining our approach.
We’re grateful that you gave us the opportunity to resolve your refund and appreciate your honesty about the broader policy. If you’d ever like to discuss this further or share additional thoughts, our team is always ready to listen.
Thank you again for your patience and for holding us to the high standards our customers deserve.
Sincerely,
HUION Customer Support
MB
mb
Huion issues
Huion put us through months of hoops and fixes, all the while we could not use the unit for what it was purchased for. It took posting here and other places online for them to finally fix the issues and offer actual remote help. It was very distressing and should not have taken so long or so much effort on our part for them to address the issues effectively. Their emailed fixes never fixed it- it was not until a human came in and addressed the issues that it was resolved and that took months. It should not take that long or that much effort on the consumer's end.
Response from Huion Official StoreApr 14, 2025
UPDATE:
Hi mb,
Thank you for updating your review.
I understand your concerns. Please rest assured that once we confirm that the issue is not related to the software, we will assist you in obtaining a replacement. We kindly ask that you respond to our email so that we can schedule a remote session.
Thank you for your patience and cooperation in this matter.
Sincerely,
HUION Customer Support
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Hi mb,
Thank you for contacting us and sharing your feedback. We sincerely apologize for the negative experience you had with your Huion product and the difficulties you encountered with our warranty process. We understand your frustration, and we want to assure you that we value your business and are committed to resolving this issue.
All Huion products come with a 1-year warranty from the date of purchase. For customers within the European Union, this warranty extends to 2 years. We are very sorry to hear that your product is malfunctioning and that your warranty claim hasn't been processed as expected.
To help us investigate this matter thoroughly and find a solution, please provide us with your ticket number or order number. This information will allow us to quickly locate your order details and understand the specifics of your case. Providing additional information, such as the product model and date of purchase, would also be greatly appreciated.
Once we have this information, we will review your case immediately and work diligently to find a resolution that meets your expectations. We are committed to ensuring your satisfaction and want to make things right.
We look forward to hearing from you.
Sincerely,
HUION Customer Support
TE
tess
Another greedy company not thinking about client
Pretty ok, I would more stars, but pen isnt working well with browser- i cannot copy text from a browser, super annoying. beside of this tablet works very well, thousand times better than wacom. price is decent for the quality, also other friend uses huion and he recommended me it, i m happy with it, usually i use it with ps, ai, krita. as drawing tablet is perfect, but when my mouse broke and i wanted to use it totally in replacement then some shortcuts weren't working in da vinci resolve- movies post production software, idk though if it's tablet or software fault. i use kamvas 16
uPDATE: I took away points for making usb c opening only for very slim one, so not every usb c cable can connect, only slim one, you find nowhere,probably to sell more huion products, shame onyou greedy bastrds, i found this on their web: ' Note: The USB-C to USB-C cable in this instruction specifically refers to the Huion USB-C to USB-C cable. Please purchase the cable through official channels as it is customized and cables from unknown sources may not be usable with the device.' YOU ARE GREEDY RUBBISH' WHERE DO I FIND A CABLE IMMEDIATELY, I AHVE TO ORDER AND WAIT AND CANNOT WORK, BURN IN HELL! I WILL NEVER EVER BUY ANYTHING FROM YOU AGAIN
Response from Huion Official StoreNov 18, 2024
Dear Tess,
We sincerely apologize for the inconvenience you have experienced with your Huion pen display. We understand your frustration, and we are here to assist you in promptly resolving this issue.
We offer several 16-inch pen display models that utilize different types of cables, including USB-C connections. We regret any confusion regarding cable compatibility and would like to assure you that we aim to provide the best user experience rather than inconvenience our valued customers, such as yourself.
To help you find the correct replacement cable model that will work seamlessly with your device, please email us at [email protected]. In your email, kindly include your pen display order number, the serial number located on the back of your tablet (starting with S/N), and your computer model.
By providing us with this information, our dedicated team will swiftly assist you in obtaining the correct cable for your setup. We are committed to ensuring that you can resume your work without further delay.
Once again, we apologize for any frustration this situation has caused you. Your satisfaction is of the utmost importance to us, and we are determined to make things right.
Thank you for reaching out to us, Tess. We look forward to assisting you promptly and restoring your confidence in our products and services.
Warm regards,
HUION Customer Support Team
PA
Pavk
I feel I am insistent for a response to…
I feel I am insistent for a response to clarify the delay everywhere! This is my first time buying from the official website of huion, I bought a kamvas 13 around the 3rd of March. On the 7th it got to México and cleared customs on the 9th. Since then there hasn't been any other updates on the tracking! I've sent an email to support and they said they've contacted the courier company, on the 18th, and haven't gotten a response yet despite them urging. I've also sent one to the carrier from China and my local carrier but nothing.
KA
Kevin Axel D.
Huion Kamvas 13 se raya super fácil
Tengo la Huion Kamvas 13 GS-1331, la pantalla se raya extremandamente facil y al ser pantalla esas marcas van afectando mas y mas a la hora de pintar o esculpir. No tiene sentido que la calidad del vidrio y/o de la pen sean tan malos en una marca tan profesional.
Response from Huion Official StoreDec 8, 2023
Hi Kevin Axel Duffy,
I'm sorry to hear that you are experiencing problems with the tablet. However, I want to assure you that the Kamvas 13 comes with an AG film that may have some scratches due to normal wear and tear, which is a common phenomenon.
To resolve this issue, please contact us via [email protected] and we will be happy to replace the AG film with a new one.
Thank you for your kind understanding.
Best Regards,
HUION Customer Support
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Hola Kevin Axel Duffy
Lamento saber que estás experimentando problemas con la tableta. Sin embargo, quiero asegurarle que la Kamvas 13 viene con una película AG que puede tener algunos arañazos debido al desgaste normal, que es un fenómeno común.
Para resolver este problema, póngase en contacto con nosotros a través de [email protected] y estaremos encantados de sustituir la película AG por una nueva.
Gracias por su comprensión.
Saludos cordiales,
HUION Atención al cliente
AA
Aayush
Initially asked money for replacement but later reimbursed the same.
The pen stopped working and the company asked extra money for the shipping charges of the replacement.
However, I raised a ticket about the same, and they waived off the shipping charges, and I got my replacement for free.
