Huion Official StoreReviews of store.huion.com

Response from Huion Official StoreJan 30, 2023

Hi Deltac Apologize for our late reply as we just came back to office from Chinese New Year holiday. We made an announcement on our office website that to celebrate the upcoming Spring Festival and Chinese New Year Holiday, we would like to inform you that we will be on holiday from January 19th to 29th, 2023 and will be back on January 30th, 2023. Thus, during the holiday, we will have limited access to our emails/tickets. For urgent concerns, please add "Urgent" at the start of your email subject to [email protected] so we can prioritize them when we get back. We will do our best to reply to all your emails/tickets as soon as possible after the holiday. We can't find your ticket on our system by searching Deltac. Would you mind providing your order number and ticket# here so that we can locate your order information. Once again, please accept our full apologies for the inconvenience caused to you. Best Regards, HUION Customer Support

Response from Huion Official StoreJan 10, 2023

Hi Fabian, I'm sorry to hear that you are experiencing problems with the tablet. We have checked our tickets and found we replied to you 5 days ago. The reply might go to spams, could you please check your email folders. Now we resend to you. Rest assured that we will sort it out. Best Regards, HUION Customer Support

Response from Huion Official StoreJan 10, 2023

Hi Luis, I am sorry to hear that you are not satisfied with our items. We have checked our listing on our store, we can confirm that it doesn't say ST100 is compatible with Kamvas Pro 16. For the backpack, actually our other customers do like it that's why we sell it. If you really don't like the items you bought, we are happy to refund you after you return them. Have a good day! Best Regards, HUION Customer Support ----------------------------------------------------------------------------------- Hola luis, Lamento escuchar que no está satisfecho con nuestros artículos. Hemos revisado nuestra lista en nuestra tienda, podemos confirmar que no dice que ST100 es compatible con Kamvas Pro 16. Para la mochila, en realidad a nuestros otros clientes les gusta, por eso la vendemos. Si realmente no te gustan los artículos que compraste, estaremos encantados de reembolsarte una vez que los devuelvas. ¡Que tengas un buen día! Atentamente, Atención al cliente de HUION

Response from Huion Official StoreJan 3, 2023

Hi Zdenek, I would like to apologize for the support you have experienced with us. We have recontacted you through ticket, please kindly check. We will try our best to sort it out. Again, we feel deeply sorry for not meeting your satisfaction. Best Regards, HUION Customer Support