Huion Official StoreReviews of store.huion.com

This is for order number: HUION-AU-000021342 I ordered the 16 gen 3 and it arrived in the mail faulty, screen doesn’t work and tested it out on 5 different computers with multiple combinations of cords and it doesn’t work. I have asked for a refund (not a replacement!) with a prepaid label as I have perfectly packaged everything back as it came back in the box and sent proof along with proof that the screen is black. I tried everything under the sun to fix it including customer services advice and still nothing and as described in their returns policy: If the return reason was Objective (Quality issue, damaged item), proof is required. A full refund will be sent to the customer including the return shipping fees). (REFUND NOT A REPLACEMENT) No one from customer support is answering. If no one responds to this I will have to take legal action, however Huion if you please actually help me I will update my review as per your quality of help. Also charged me a 16 dollar visa fee just to use my card which I would also like refunded if possible as I was not warned of this before purchasing. Thank you for any help.

We are ordering a similar device for the second time, and both times we have had exactly the same issue with the screen. This time, we were unable to resolve it despite trying everything, so we decided to return the device. The customer support has been absolutely terrible. For over a month now, they have been unable to provide me with a return label or even simply give me a clear address where I can send the product back. Instead, they keep sending me around in circles, asking the exact same questions and repeatedly requesting videos. Eventually, they claim that they have arranged a courier collection — which is simply not true, because nobody ever shows up to collect the device. This is honestly unbelievable. I have never experienced a situation where a company makes it so difficult to return a faulty product. At this point, it feels like a scam. I will absolutely never use this brand again, purely on principle. The product itself has a recurring issue, and the customer service has made the return process unnecessarily difficult and frustrating.

I bought the Huion Kamvas 13 Gen 3 expecting a premium product that would be ready to use out of the box. Unfortunately, the experience has been disappointing from the start. Huion’s own Quick Start Guide shows a direct USB-C to USB-C connection as a standard way to connect the Kamvas 13 Gen 3 to a laptop. I use a current-generation MacBook Air M4, so this should be the simplest and most obvious setup. Yet somehow, the full-featured USB-C to USB-C cable required for that connection is not included. What makes this even more ridiculous is that Huion manages to include two other cables, neither of which gives me the simple direct connection I need. Why include multiple cables and then leave out the one cable that allows the product to connect directly to a modern laptop? So after spending this much money on a drawing display, I had to go out and spend even more money just to buy the correct cable before I could properly use it. Then there is the included drawing glove. Nice idea in theory, except the one I received is so ridiculously small it feels like it was made for a child. Again, this is supposed to be part of the experience of buying a premium product, yet it feels like a cheap afterthought. But the worst part is the customer service. I contacted Huion directly, explained the problem in detail and gave them the opportunity to resolve something that could have been solved very easily: send the correct USB-C cable, and I'll send you the two other cables in return. I received no response at all. That is ultimately why I am writing this review. A mistake or questionable packaging decision can happen. Completely ignoring a customer who has just spent a substantial amount of money on your product is something else. When I pay this kind of money, I expect the necessary accessories to actually make sense, I expect them to be of usable quality, and if something goes wrong, I expect the company to at least respond. Based on my experience, I cannot recommend buying from Huion. The product itself may have potential, but the packaging choices and complete lack of customer service have destroyed my confidence in the brand.

I purchased a tablet , they charged me but I never received a tablet!!! I sent numerous emails and call the customer service number and always get a recorded message. This company is trash. Very disappointed.

Purchased their Kamvas Pro 16 GT156 and there is not a single driver available for it. Of course that now makes it unusable. No way to contact over the phone and I need this issue resolved ASAP. Why sell a product if it can not be used???

I bought a Kamvas 16 gen 3 directly from their site. It arrived broken. They sent a replacement, and the replacement was also broken. I officially sent a Notice of Withdrawal from the contract demanding a full refund under consumer rights. Huion is completely ignoring my refund request and trying to force me into another replacement loop. My bank and payment provider (Przelewy24) have been notified of this dispute. Avoid buying directly from their site. Update: Huion is now sending automated bot replies about 'high volume' and 'drivers' while ignoring my legal refund demand. Total lack of professional support Update 2: Thank you for the response. To be completely clear, the only acceptable 'proper solution' is a full cash refund and a prepaid return label. I have legally withdrawn from the contract under Art. 560 of the Polish Civil Code because the replacement tablet you sent was also defective. I will not accept a third replacement or partial compensation. I am waiting for the email from your human agent with confirmation of my full refund. update 3: I will update the review once the full refund is credited to my bank account.

Only works 1/2 the time. Serious driver issues and I have to constantly reinstall driver software and trouble shoot to get my tablet working. I would return it if I could

Update: Huion has now responded publicly to this review, stating that the typical lifespan of such devices is around 3–5 years. However, this does not address the core issue. This tablet failed completely after only a few years of normal indoor use and is now unusable. Additionally, Huion’s own support team previously indicated that the issue relates to an internal component within the model, which suggests this is not simply normal wear over time. Despite this, no meaningful resolution has been offered beyond paying for replacement parts or purchasing a new device. I remain open to a fair goodwill solution, but at this stage the situation remains unresolved. I purchased a Huion Kamvas 22 Plus (2021 model) in February 2022 for around £500 expecting a reliable professional graphics tablet. Unfortunately, after only a few years of normal use the device developed an internal hardware fault and is now unusable. For a professional display tablet at this price point, this lifespan is extremely disappointing. A device marketed for professional digital work should reasonably last significantly longer. When I contacted Huion support, they acknowledged that the issue relates to an internal hardware component within this model, effectively confirming that the problem is due to a manufacturer defect rather than normal wear and tear. Despite this, the only solutions offered were to pay for replacement internal parts shipped from China or purchase a new tablet with a small discount. Huion also suggested that I order the internal parts and replace them myself, which is completely unreasonable for a £500 professional device and not something most customers would have the tools or expertise to safely do. In practice this leaves a £500 device that failed prematurely as little more than electronic waste, unless the customer is willing to pay additional costs and perform complex repairs themselves. I spent weeks trying to resolve this issue with both Huion and the retailer but was repeatedly redirected without any meaningful resolution. As someone who relies on a graphics tablet for digital work, the failure of this device is now starting to affect my ability to carry out my work and therefore my income. Given the cost of the device and its intended professional use, I would reasonably expect it to last significantly longer. Situations like this are exactly why consumer protection laws such as the Consumer Rights Act 2015 exist, as products should be reasonably durable. Based on this experience, I would strongly advise potential buyers to carefully consider durability and long-term support before investing in Huion products.