Huion Official StoreReviews of store.huion.com

For Evence X, who was helping me to solve a package problem, they were really helpful and kind with me.

So recently bought a Kamvas Pro 13 (2.5k) payed for it while not knowing that I was elegible for a student discount which I really needed. I reached out to costumer service via email feeling doubtful about getting any help with this. Was I wrong, a lovely person named Jane helped me, they where super efficient, profesional, attentive, swift, diligent and throughout. I felt very much heard. I was already satisfied with Huion because of their products now even more because of their costumer support staff, thank you so much Jane!

Absolutely disgusted! Bought a drawing pad directly from huion. It was for my daughters new graphic design job. Worked fine for 6 months then it randomly started playing up, within a couple of days became unusable. After many checks of all other periferals it became obvious it was a fault with the tablet itself. I contacted huion for help. This is my daughters work/income. The customer service is appalling! Many emails and videos later no help at all. Then they asked for receipt info. I sent a picture of my credit card statement showing the transaction. They wanted to know where on ebay I bought it?!?! I sent it again with transaction highlighted. (Says "Huion" on the statement along with codes, dates etc.) It was questioned again?! It is now obvious that they will do any stupid nonsense to get out of helping or taking any responsibility at all. I wasn't even asking for a refund, just help to fix their product. Huion, if you don't care, don't bother having customer service avenues. You could have just told me to bin it 3 months ago as you don't intend to help at all. Today I have contacted my credit card to launch an investigation. Looking to get a full refund for faulty goods. P.S. I usually do my best to make reviews funny and fair. Huion you have broken me. I'm fuming.

Though the device initially arrived broken, customer support (provided to me by Evence X) was amazing all the way through. They were quick to identify the issue and send a replacement. I had no difficulties communicating with them nor do I have any complaints relating their professionalism or their offered support.

The Attendant spent every second worried and doing his best! With fast and super helpful service, nothing to complain about!

great service

I had bought a cable from the online store which was useless to me due to incompatibility. So I submitted a ticket requesting a refund. A representative named Jane was handling my case. During the negotiation process, another issue arose: I could not access the support page and confirm my ticket. Jane took it upon herself to help me regain access to my account. So she solved 2 problems with one batch, both the refund and the entry to my account. She provided excellent service with patience and understanding and an intention to help.

Thank you very much for your help and patience, we managed to solve the problem, I was desperate, thank you very much for everything, problem solved successfully <3 thank you Derek