Huion Official StoreReviews of store.huion.com

After two years of using a Huion product, I encountered a manufacturing issue. Fortunately, the Huion support team was incredibly helpful and guided me through the process. Thanks to their quick response and clear instructions, I received a replacement unit within a few weeks, only needing to cover the shipping cost. Special thanks to Nina for her outstanding support—she made the experience smooth and hassle-free. I truly appreciate Huion’s commitment to their customers and would highly recommend their products!

The store was extremely receptive to my problem and did continued follow up till my unique problem was solved. My two tablets have been working great for years now 13” as well as a 24” Kamvas Pro. The products and follow up are awesome!

Everything went well. The person that helped me, Nina, was amazing. They help me with everything, and were quick to reply. The instructions were clear as day and really easy to understand. I got my pen 2 days ago, and it works perfectly fine. The only issue I had, was that there's no email to say that your help demand went through. And I was left wondering if I should send another email or wait another week. But once I got an answer it was amazing.

package arrived today all ok. it was lying around Heathrow for 5 days. Not the fault of Huion they were very helpful thought I was going to buy a new monitor but they sorted out the part I needed so all ok thank you Huion

he pedido un cuaderno inteligente el pasado 26/02 y aun no me ha llegado a dia 10/03, era entrega urgente, he enviado multiples mail al telefono de informacion , y no tengo respuesta , Según la información de la página web al hacer la compra el periodo son 2 a 7 días envío acelerado 7 a 15 envío standard .

Package is 3 days late. They can't give me a straight answer to ANY question I ask, as well as waiting 3-5 days to even respond to it. I have emailed and tried there customer service chat option and the very short response I get doesn't even answer my question, and then I'm waiting 3-5 days for another response... I never spend any sort of money on myself and this experience has really made me regret doing so. Cheers Huion.

迅速な対応とても助かりました。今後ともよろしくお願いいたします。

UPDATE: After posting this, I was contacted by the support team, and clear instructions and processes have begun so that I can replace my device. I will always appreciate Huion as a company for creating quality alternatives to price locked wacom standards for drawing tablets, and I can comfortably say that I much prefer huions designs over wacom. I am hopeful about the replacement as I feel quite sure that the device I got was a dud, and odds are, it won't happen to you reading this if you are considering purchasing from huion for your drawing needs. That being said, keep in mind that past 30 days, even with warranty for replacement requests, you are expected to fufill the shipping cost for the replacement. So be mindful of warranty rules, important dates and so on. Will continue to update for transparency, but right now, I am pleased with the support, which was the only issue I had with the company. really don’t want to switch to wacom but so discouraged by customer service context - i bought my first pen display off huion, the Kamvas 16 pro. I loved it. This was in Aug 2024. 3 months in, I started to have issues where there were odd bubbles and streaks under the screen itself and created problems with pen use- the pen lags and loses pressure in those spots, and the sound the pen makes when i work on those spots is like scratching nails on a chalkboard(there is so much resistance that you can audibly hear it and also feel it when drawing) i contacted support on two seperate occasions with videos and explanations, however they could see no visible issues with the screen raising(?) and advised me to clean it, replace pen nibs (i did, no fix) and kept waffling about the issue, not offering any solution despite it still being within the year warranty. i gave up on their help and tried to continue using it and now (feb 2025) those spots have essentially grown to the entire screen. I contacted them about replacing it under warranty claim and haven't heard back but i can't accept this type of issue on such a new tablet. like, you'd think with competitors that are known for durability and quality, you'd want to make it easier for customers to sort their problems. I genuinly like huion designs better than wacom, and desperately want to upgrade to a new replacement or even new tablet, but i can't justify buying again cys if i have issues i know they will not help. blegh. anyone have any similar experience or suggestion? also, if the life expectancy of these tablets are significantly shorter than wacom, i might as well make one large purchase that will last me vs constantly buying cheaper alternatives that total this amount. tbh i'm at a loss and rly sad cys i feel like i just got a dud( i know people with the same tablet who have been fine for up to 3 years of use) and i can't believe the support wont help me out.