Huion Official StoreReviews of store.huion.com

Была проблема с отображением на MacBook видео сигнала с графического планшета. Поддержка оперативно решила проблему, указав мне вариант решения данной проблемы. Спасибо большое за помощь!👍🤝

thanks to jane i was able to solve my issue

They did a great job! They resolved a lag between the computer and the Huion tablet. It took a couple of emails but they knew exactly what questions to ask and what information would be useful. I was going to return the tablet but now I am 100% happpy with how it functions.

Had an issue with a firmware update, contacted support, Jane was awesome and her fixed solved the problem easily.

I purchased a Kamvas 22 plus for my daughter a few years ago, who just loves it! (She started with a H610, then a Kamvas 16) I had a problem with it after a few years and Nina and the customer support team were awesome in helping to fix my problem. Would highly recommend both the products and the company!

I intially had issues with connectivity with my tablet and computer so was in contact with Pinko at the customer support team (Nov 24). After several emails back and forth, where I gave them the information they asked for, they offered me a replacement device and said all I'd have to do is send my device in. They emailed a DPD return label. (Dec 24) I sent it back via the return label, it was confirmed as received by DPD and by Huion Customer Support. It's been FOUR months of waiting for a replacement and I'm ignored by their customer support over and over again. Now I have no tablet and I've been given many excuses that they're on holiday or that they have a huge backlog of responses which can not be true as literally there are other people on Trustpilot alone that have received many responses in the time I've been waiting and I've provided the information they've asked for. I want them to honour the offer of a replacement device as I am no longer with a device that I could even sell as they have it in their possession, this affects my work and no one from Huion is taking responsbility PLUS it's been four months of poor communication. The tablet was a gift to me and now it's become a nightmare. This is so so so wrong and such extremely poor customer service for someone waiting four months for a replacement that the company offered. I want to be able to recommend them but I currently can not and I will have to take this to the police if this isn't rectified as they are in possession of my property and offer no responses or help at this time. I have no faith I will get a response even if I email and am sure I'd be waiting for a response for months based on my experience so far - They have my address in the email all they need to do is send out the replacement. I need a resolution but I fear this will never happen.

I had a problem with my display (kamvas pro 16 2,5k) following an upgrade from Apple so I’ve emailed Huion customer service. It all went well, the explanation to fix the problem was clear and it worked which has saved my work.

The huion customer support team offered quick solutions and were very reasonable, professional and punctual, it left me with a very good impression of customer service, I am very thankful and greatful!