Huion Official StoreReviews of store.huion.com

Response from Huion Official StoreFeb 12, 2025

Hallo Somoh, Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie in Bezug auf Ihre letzte Bestellung hatten, die als geliefert markiert, aber nicht erhalten wurde. Wir verstehen die Frustration, die dies verursacht haben muss. Wir bedauern jegliche Missverständnisse bezüglich des angegebenen 48-Stunden-Zeitrahmens. Bitte beachten Sie, dass wir, sobald ein Paket als zugestellt markiert ist, eine Anfrage für eine Untersuchung einleiten, ein Vorgang, der in der Regel etwa 10 Werktage in Anspruch nimmt. Obwohl eine Rücksendung angefordert wurde, können wir den Ersatz erst versenden, wenn wir die Ergebnisse der Untersuchung erhalten haben. Nach dem Urlaub haben wir festgestellt, dass Sie einen PayPal-Fall zu diesem Thema eingereicht haben. Auch wenn die 10 Werktage verstrichen sind, können wir mit der Rücksendung erst fortfahren, wenn der PayPal-Fall geklärt ist. Wir müssen den Abschluss des PayPal-Falls abwarten, bevor wir unsere nächste Vorgehensweise festlegen. Bitte seien Sie versichert, dass wir unser Möglichstes tun, um dieses Problem schnell und effizient zu lösen. Wir bedanken uns für Ihre Geduld und Ihr Verständnis in dieser Zeit. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Aufrichtig, HUION Kundenbetreuung ------------------------------- Hi Somoh, We sincerely apologize for the inconvenience you have experienced regarding your recent order, which was marked as delivered but not received. We understand the frustration this must have caused. We regret any miscommunication regarding the 48-hour timeframe provided. Please be informed that once a package is marked as delivered, we initiate a request for an investigation, a process that typically takes around 10 business days to complete. Although a reshipment has been requested, we are unable to ship the replacement until we receive the results of the investigation. After the holiday, it has come to our attention that you have submitted a PayPal case related to this issue. Even if the 10 working days have elapsed, we are unable to proceed with the reshipment until the PayPal case is resolved. We must await the conclusion of the PayPal case before determining our next course of action. Please rest assured that we are doing our utmost to resolve this issue promptly and efficiently. We appreciate your patience and understanding during this time. If you have any further questions or require assistance, please do not hesitate to contact us. Sincerely, HUION Customer Support

Response from Huion Official StoreFeb 12, 2025

Ciao Lorenzo, Ci scusiamo per il ritardo nel tornare a voi per quanto riguarda il biglietto. La nostra festa del Capodanno cinese e del Festival di primavera si è svolta dal 25 gennaio al 6 febbraio, con un volume maggiore di ticket di supporto. Si prega di essere certi che il nostro team sta lavorando diligentemente per affrontare tutte le richieste in sospeso il più rapidamente possibile. Chiediamo gentilmente la vostra pazienza e comprensione durante questo periodo. Vogliamo assicurarvi che non usiamo alcuna tattica di ritardo per evitare di soddisfare la vostra richiesta. Onestà e integrità sono valori fondamentali nelle nostre interazioni commerciali con clienti stimati come te. Abbiamo risposto al tuo biglietto e faremo tutto il possibile per risolvere il tuo problema. AGGIORNARE: Ci scusiamo per averti chiesto di provare alcuni passaggi e per aver richiesto ulteriori informazioni, come un video dei tuoi collegamenti via cavo. Ti preghiamo di comprendere che stiamo facendo queste richieste per aiutarci a identificare la causa del tuo problema, consentendoci di fornire la soluzione più appropriata. Apprezziamo la vostra collaborazione. Abbiamo stabilito che il problema riscontrato è dovuto all'uso di un cavo errato e connessioni improprie. Si prega di fare riferimento alla nostra e-mail per i passaggi corretti per risolvere il problema. Siamo sicuri che una volta utilizzato il cavo corretto e stabilito correttamente i collegamenti necessari, il problema verrà risolto. Sinceramente, Assistenza clienti HUION ------------------------------------ Hi Lorenzo, We apologize for the delay in getting back to you regarding your ticket. Our Chinese New Year and Spring Festival holiday took place from January 25th to February 6th, which resulted in a higher volume of support tickets. Please rest assured that our team is working diligently to address all outstanding inquiries as quickly as possible. We kindly ask for your patience and understanding during this time. We want to assure you that we do not use any delay tactics to avoid fulfilling your request. Honesty and integrity are fundamental values in our business interactions with valued customers like you. We have replied to your ticket and will do everything we can to resolve your issue. UPDATE: We apologize for asking you to try some steps and for requesting additional information, such as a video of your cable connections. Please understand that we are making these requests to help us identify the cause of your issue, allowing us to provide the most appropriate solution. We appreciate your cooperation. We have determined that the issue you are experiencing is due to the use of an incorrect cable and improper connections. Please refer to our email for the proper steps to resolve the issue. We are confident that once you use the correct cable and establish the necessary connections correctly, your problem will be resolved. Sincerely, HUION Customer Support

Response from Huion Official StoreJan 24, 2025

Hi Arden, We are truly sorry to hear about your recent experience with us. Your feedback is invaluable, and we want to assure you that we take such matters very seriously at Huion. It's disheartening to learn that you received a used tablet not just once but twice. This is definitely not the standard we uphold at Huion, and I completely understand your disappointment. Please accept my sincerest apologies for any inconvenience this may have caused you. Your trust and satisfaction are of utmost importance to us, and we strive to provide only top-quality products and services to our customers. To address this matter promptly and regain your trust, we kindly request that you reach out to us at [email protected] with your order number and the link where you purchased the tablet. This will allow us to investigate the issue thoroughly and ensure that appropriate steps are taken to prevent such occurrences in the future. We assure you that we are committed to rectifying this situation and providing you with the outstanding service that you rightfully deserve. Your satisfaction is our priority, and we are here to make things right for you. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services. Please feel free to contact us, and we will do our best to resolve this matter to your satisfaction. Sincerely, HUION Customer Support

Response from Huion Official StoreJan 22, 2025

Hi Dustin, Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback regarding the Inspiroy Giano tablet. We understand your disappointment and frustration with the issues you encountered, and we are sorry to hear that the tablet did not meet your expectations. Your insights about the product design, scratches on the tablet's surface, and differences in nib design are crucial for us to enhance our products. We will share your feedback with our product development team to address these concerns and improve the overall user experience. We encourage you to email us at [email protected] to discuss your specific issues so that we can assist you further. Our dedicated customer support team is here to listen to your concerns, offer guidance, and ensure that your experience with our products is as positive as possible. Once again, we want to express our gratitude for your feedback. Your input is invaluable as we strive to make continuous improvements based on user experiences like yours. Thank you for helping us achieve our mission of providing the best possible products and services to our customers. Sincerely, HUION Customer Support