Huion Official StoreReviews of store.huion.com

Huge disappointment! We bought a refurbished tablet at the end of February, and never received a signal. We contacted support, and it took multiple emails over several weeks to receive a response. We then got sent a new cable, which hasn't helped, and are waiting for our tablet to be replaced or to be refunded. Until this day (end of April), we are still waiting for a response. It's been four weeks. They are lying about their warrenty and also about the stand. They say the tablet does not contain a stand, so I bought one in addition, but the tablet actually has a stand. When I asked to send the extra stand back to be refunded, they charged half the price in shipping fees, meaning for £19.99 I would only have been refunded $8. Ridiculous. We are still waiting for Huion to make true on their promise for exchange.

Uitstekende service van Huion – een dikke pluim! Ik ben ontzettend tevreden over de service van Huion. Toen ik problemen had met de drukgevoeligheid van mijn pen, hebben ze maar liefst drie dagen lang met me meegedacht om het probleem op te lossen. Wat ik vooral waardeer, is dat ze op geen enkel moment de schuld bij mijn computer of bij Photoshop hebben gelegd – iets wat je helaas bij andere bedrijven nog weleens ziet gebeuren. Ze bleven geduldig, vriendelijk en volhardend zoeken naar de oorzaak, en uiteindelijk is het probleem ook netjes opgelost. Echt top hoe ze met je meedenken en niet opgeven tot het werkt zoals het hoort. Kortom: supergoede support, professioneel én klantgericht. Huion verdient een dikke pluim!

Edited on 26-04-2025. Please scroll to the bottom for the update ---- Support is non-existent.. What they do provide is pretty much useless so I wouldn't call that support. Nice affordable hardware (up to a point) but if there's something wrong with it, you're entirely on your own. I bought a Kamvas 13 Gen 3. Looks great. Feels good.. Except, it doesn't work properly with Affinity Photo. Graphics software that they themselves even recommend on their website. I can either have right-click functionality (so for pull down menus on layers for example, which is used quite often) or pen pressure. I can't have both. I can switch between those 2 failing situations by enabling or disabling Windows Ink in the driver. So I created a support ticket (after I finally figured out where) with clear description of what's wrong and with all the details they asked. Silence. Sent an email to an email address I found online.. Silence. Sent another email to another email address I found.. Silence.. After over 2 weeks I finally get a reply on the ticket. If I could sent a video of the issue. Kinda hard to record something not working but I gave it my best shot. Sent the video with another clear description of what's wrong. As complete as I could be. Then some daily back and forth between their support about things to try (which obviously didn't work). And now there's silence again. I'm reaching 15 days of silence and I have a feeling it's gonna be much more than that. There's a bug in their driver. the original kamvas 13 (not gen 3) has the same issue and an older driver resolves that. This 'kinda' works on the gen 3 too if I install the old version for the original kamvas 13 but the pen is different so it doesn't work fully. It does fix the issue but adds new ones and I also explained this in the ticket. I told them all this. They ignore it. Silence is the answer. I just want to use my Kamvas 13 Gen 3 the way it's supposed to do in software that they themselves recommend for it, but apparently that is too much to ask. I don't expect to hear from them again nor that they fix the issue. I should've read the reviews first. I'll never buy a Huion ever again. Worst support I've ever encountered in my entire life. ---- Update 26-04-2025: In the end they eventually came through. It took them around 2 months to provide me with a new driver. Might be beta or not. I don't know yet but it works and I don't really notice any bugs so I'm satisfied with the solution. It took ages though and the most annoying thing here was the silence. "We respond in 48 business days" is actually "We respond after 2 weeks" and in the meantime there's no acknowledgement that the ticket or email even arrived in someone's mailbox. Then looong silences in between updates. So Huion, be more communicative. Even if it's just a message that you received the ticket. And an update now and then that you're still working on it but that it's very busy would really improve customer satisfaction. A simple "we did not forget you" helps more than you know. This isn't just me btw. The word on most social networks is that Huion support simply doesn't exist, so please, fix that.

Huion put us through months of hoops and fixes, all the while we could not use the unit for what it was purchased for. It took posting here and other places online for them to finally fix the issues and offer actual remote help. It was very distressing and should not have taken so long or so much effort on our part for them to address the issues effectively. Their emailed fixes never fixed it- it was not until a human came in and addressed the issues that it was resolved and that took months. It should not take that long or that much effort on the consumer's end.

The lady who helped me spoke clearly and was friendly and patient. She gave me the tools I needed to troubleshoot and fix my issue.

Nada que decir, simplemente un muy buen servicio y una marca con excelentes productos

I requested assistance installing a driver update that would not run correctly on a Linux system. An updated driver was provided that installed as expected on the first attempt and added much needed functionality to my H1161 tablet. I appreciate the added features; the tablet is now almost at the same level with LInux as it is with Win10. I'm a bit puzzled why Linux has been such a low priority with Huion, I've been using a couple of these tablets with my computers for about 5 years now and they're only now becoming fully useful with Linux OS. I do really appreciate the Huion design and features after using Wacom for about 15 years before finally giving up on them. Huion is a far better product and priced far better as well; I hope that differentiation continues into the future.

Tried to update my tablet’s firmware but my computer crashed (not related to Huion happened few more times that day) and my Inspiroy H950P stopped working. I contacted Huion with low hopes. They were a bit late to reply due to high ticket rate but resolved my issue and fixed my non-working tablet! Thank you Jane