Ross
Extortionate Return Policy
Huion will charge an 8% restocking fee for unwanted items, which isn't the reason for my complaint. What annoys me is they charge an additional £19.99 for the original delivery cost. It's absolutely dishonest to claim that Huion are paying £19.99 to ship a lightweight package within the UK. They obviously have a deal with their courier, like all high volume businesses, which would put the real delivery cost at about 10%, or less, of their stated cost. Keep in mind you will also have to arrange, and pay for the return of the item, so that's 8%+£19.99+ReturnCost. *EDIT: I was fully refunded by Huion, and asked to change my Trustpilot review. I am only willing to increase the star rating from 1 to 2, because it's all very well that I was granted a full refund, but the policy is still in place, and others will be charged for delivery costs which are grossly overpriced. If Huion genuinely are listening to feedback, here it is. Stop lazily charging a flat fee in order to recoup delivery costs for returned items. The rate you are charging is blatantly too high for the majority of products. As a consumer I could arrange carriage of your largest screen for less than the £19.99 you claim to be paying. At the time of writing, closer to £10-£15. The smaller item I was returning cost me £8 to ship back to you. As a large company, who obviously have a deal with their courier of choice, there is no way Huion is paying anywhere close to £19.99 for shipping. More like £1.99. If you want the negative reviews to cease you should come up with an honest way to handle returns.
Response from Huion Official StoreJul 15, 2025
Hi Ross, Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused by our return policy, and we appreciate you taking the time to express your concerns. We understand that the restocking fee and shipping charges can feel unfair. Please know that your experience is important to us. Our return policy, which includes the restocking fee and recovery of shipping costs, is designed to cover operational expenses such as logistics, handling, and restocking processes. You can review the full details of our policy here: https://store.huion.com/pages/refund-return. That said, we recognize that our policy may not always align with customer expectations, and we genuinely appreciate your feedback. We will review your concerns internally to ensure our policies remain fair and transparent. Our support team is available to assist you further through your ticket. We value your business and hope to improve your experience with Huion in the future. Sincerely, HUION Customer Support ----------------------------- Update: Hi Ross, Thank you for updating your review and for the additional details about your experience. We appreciate your willingness to share your perspective, as feedback like yours helps us identify areas where we can do better. We hear your frustration about the shipping costs associated with returns, and we want to assure you that we’re actively reviewing our policies to ensure they balance operational needs with fairness to our customers. While we strive to keep costs as reasonable as possible, we recognize that flat fees may not always reflect the nuances of every return—especially for smaller items. Your suggestion about more transparent shipping adjustments is noted, and we’ll take it into account as we continue refining our approach. We’re grateful that you gave us the opportunity to resolve your refund and appreciate your honesty about the broader policy. If you’d ever like to discuss this further or share additional thoughts, our team is always ready to listen. Thank you again for your patience and for holding us to the high standards our customers deserve. Sincerely, HUION Customer Support