Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
store.huion.com
Website
store.huion.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
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The company replied to 28% of reviews.
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Most recent review: October 2026.
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Had problems with my tablet pen glitching, and the process to get a new one was relatively easy and straight forward. Was able to get a replacement pretty quickly. Big thanks for Anna for being so helpful.
Response from Huion Official StoreSep 11, 2025
Hi Luke,
Thank you so much for your kind review! We’re absolutely delighted that your tablet pen replacement went smoothly and that Anna was there to assist you. Delivering quick and helpful service is always our goal, and we’re glad we could resolve the issue for you. If you ever need anything else, don’t hesitate to reach out—we’re always happy to help!
Warm regards,
HUION Customer Support Team
MK
Michael K.
Birthday gift for my daughter
I ordered a Kamvas 13 for my daughter for her birthday, as she is an avid artist and really wanted a Kamvas. I originally ordered one that must be connected to a PC or laptop and it wasn't working properly. I explained this to Huion and I was asked if I wanted a refund or exchange. My daughter actually wanted a standalone Kamvas. When I said I would prefer an exchange, I was suggested a Kamves 10, due to preferences. I was then sent a refund mailing slip, so that I could send the Kamvas 13 back to Huion. When I delivered it to USPS, customer service must have been watching for it, as they immediately sent the new one. I received the new one only days after I sent the first one. It cost me nothing and Huion did not give me any problems. They were so easy and great to work with. My daughter loves her Kamvas 10! Grace was awesome!
Response from Huion Official StoreSep 8, 2025
Hi Michael,
Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that your daughter loves her Kamvas Slate 10 and that the exchange process was smooth and hassle-free.
At Huion, we strive to make sure our customers are happy, and it’s always our goal to provide exceptional support. Grace and our team are delighted we could assist you so effectively. Knowing that your daughter, an avid artist, is enjoying her new standalone Kamvas truly warms our hearts.
We truly appreciate your trust in us and hope your daughter creates many amazing artworks with her new device. If there’s ever anything else you may need, please don’t hesitate to reach out!
Warm regards,
HUION Customer Support Team
MB
Michael B.
Mac Mini and Kamvas 22 Plus display issue
I have been using my Kamvas 22 Plus since 2017 and had no issues until a week ago when the Mac mini would not recognise two displays. Either I could use my primary display or my Huion, not both. I contacted Apple Support and spent an hour on the phone then reloaded Sequoia, another hour!. Still no joy! Grace at Huion sent me a couple of fix options. One which works is that I used Terminal on the Mac and added two lines of code. It worked straight away within minutes. The Kamvas Plus is still a great product after a few years usage, l love illustrating on it. Looking now to upgrade to the 4k tablet for better colour accuracy.
Response from Huion Official StoreSep 1, 2025
Hi Michael,
Thank you for sharing your experience with us! We truly appreciate your detailed feedback and are thrilled to hear that your Kamvas 22 Plus has been a reliable tool for your creative work since 2017.
We're pleased that Grace from our support team was able to provide you with a quick solution. It's fantastic to know that the Terminal fix resolved your issue, and we appreciate your patience during the troubleshooting process.
Your kind words about the Kamvas 22 Plus really warm our hearts. It's exciting to hear you're thinking about upgrading to a 4K model. I have no doubt you'll be amazed by the difference in clarity and vibrancy!
If you ever need further assistance or have questions about new products, please don't hesitate to reach out. Happy illustrating! Thank you for being a valued Huion customer.
Best Regards,
HUION Customer Support
ST
Stanley
我5年前买的H420/2048usb pen…
我5年前买的H420/2048usb pen tablet,最近才去安装使用时发现不能写字，画，后和service support 联系，他们帮助我如何去操作，经过他们的耐心不断提供操作步骤，我的问题得到解决，他们的服务非常快
回答我的问题，解决了我的问题，在这里非常感谢你们的指导和帮助，我在这里对你们的工作态度点赞，谢谢你们的帮助解决了我的问题。
Regards!
Stanley
Singapore
Response from Huion Official StoreSep 1, 2025
Hi Stanley,
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that our support team was able to assist you in resolving the issue with your H420/2048 USB pen tablet, even after five years of use.
At HUION, we pride ourselves on delivering prompt and patient support to ensure our customers can fully enjoy their products. Your kind words about our team’s dedication mean a great deal to us—it’s feedback like yours that motivates us to keep improving.
If you ever need further assistance, please don’t hesitate to reach out. Wishing you all the best with your creative projects!
Best Regards,
HUION Customer Support
CL
Client
the service was good but a bit slow
the service was good but a bit slow
Response from Huion Official StoreJul 31, 2025
Hi Client,
Thank you for your feedback! We’re glad to hear you found our service good, and we appreciate your honesty about the speed. We’re always working to improve our efficiency, so your input helps us identify areas to focus on. If there’s anything specific we can do to enhance your experience next time, please don’t hesitate to reach out. We hope to serve you again soon—and even faster!
Best Regards,
HUION Customer Support Team
NR
Nick R.
Low quality hardware at a premium price
It's a shame that the hardware is so unreliable that it just stops working after a few years. A simple web search will show that the tablets fail or pen input stops working much more quickly than competing products. People are better off buying a tablet from another brand. Customer support will provide no assistance and suggest you spend more money to replace failed cables or the entire product entirely.
Response from Huion Official StoreJul 22, 2025
Hi Nick,
Thank you for your review. We appreciate your insights regarding your device. While many electronic products, including tablets, typically have an average lifespan of 4-5 years, we understand that encountering issues during this period can be frustrating.
We take pride in the quality of our products and are continuously working to enhance their reliability. We are currently assisting you through email and are committed to finding the best solution for your situation. Your cooperation is invaluable as we work together to resolve this matter effectively.
Please continue to share your thoughts with us. Thank you for your understanding and patience.
Sincerely,
HUION Customer Support
AS
Arch S.
Honest review of my Huion experience
I bought a product in May 2024 and returned it immediately after, following Huion’s instructions. Despite this, I waited over 13 months for a refund, with poor and inconsistent communication during that time.
After escalation and many tries, Huion finally processed the refund and offered a Kamvas 13 pro tablet as compensation. I appreciate the resolution but believe the situation should have been handled much faster and with better communication.
I hope Huion improves their after-sales service so future customers don’t go through a similar experience.
Response from Huion Official StoreJul 22, 2025
UPDATE:
Hi Arch Soma,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and communication issues you faced during your refund process. Your feedback is invaluable, and we appreciate your patience and understanding throughout this situation. We want to assure you that we are fully committed to improving our after-sales service and ensuring that future customers have a more seamless experience. Your input will help us make the necessary adjustments to enhance our processes. Thank you again for your feedback, and we’re glad to hear you received the Kamvas Pro 13 tablet as compensation. If you have any further concerns or suggestions, please don’t hesitate to reach out.
Sincerely,
HUION Customer Support
----------------------------------------------------------
Hi Arch Soma,
We are truly sorry for the frustration and inconvenience this delay has caused you. Please know that we take your concerns very seriously, and we deeply regret that your refund has taken this long to process.
We want to assure you that we are actively working with the reseller responsible for issuing your refund to resolve this matter as quickly as possible. While the process has taken longer than expected, we are following up diligently to ensure you receive what you’re owed without further delay.
Your patience and understanding mean a lot to us, and we sincerely apologize for the wait. If there’s any additional information or assistance we can provide in the meantime, please don’t hesitate to reach out to us directly at [email protected].
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Sincerely,
HUION Customer Support
JL
Jea L.
Fantastic support
When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and the technical team were very thorough and replied as quickly as possible in order to solve my issues. They spared no expense and ultimately sent a whole new tablet as a replacement. I am incredibly grateful for the help.
Response from Huion Official StoreJul 22, 2025
Hi Jea Lee,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Grace and our technical team provided you with such thorough and prompt support. Ensuring your satisfaction is our top priority, and we’re glad we could resolve the issue with your Kamvas 16 Gen 3 to your satisfaction.
It’s wonderful to know that you’re happy with the outcome, and we truly appreciate your patience and understanding throughout the process. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing HUION, and we hope you enjoy your new tablet to the fullest.
Best Regards,
HUION Customer Support Team
