Lee
Good customer service and great art tablet!
Initially, I left a bad review because I placed an order from them that never arrived. I tried going back and forth between my local post office and Huion to see what had happened. It was very frustrating trying to communicate between everyone and getting nowhere. They sent me a replacement tablet for free and it works wonderfully! (Flash forward to now, I have evidence to believe it was completely my post office's fault.) Any service that provides a refund or replacement, especially when its not their fault, earn 5 stars in my opinion. This is my first time using one of their products. And although I had a rough experience at first due to the mail carrier, I think it was well worth it to continue to use their stuff! I had prior experience with XP-Pen and I really appreciate the sleek design of the Huion Kamvas 13 compared to my XP-Pen tablet. I look forward to using this tablet and other Huion art stuff!
Response from Huion Official StoreOct 22, 2025
Hi Lee, Thank you so much for updating your review and sharing your experience! 🌟 We're truly grateful for your patience and understanding throughout the process. While we're sorry that your initial experience was frustrating, we're glad we could help make things right—and even more thrilled to hear that you're enjoying your Kamvas 13 Gen 3! Your kind words about our customer service and product design mean a lot to us. We're honored to be part of your creative journey and look forward to supporting you with more Huion art tools in the future. Happy creating! 🎨 Sincerely, HUION Customer Support