StepprsReviews of stepprs.com

Response from StepprsJun 10, 2025

Hi Panida, We’re truly sorry to hear you haven’t received your order—waiting over two months is absolutely unacceptable, and we sincerely apologize. Please contact us at [email protected] with your order number so we can immediately issue a full refund or send a replacement—whichever you prefer. We appreciate your patience, and we’re here to make this right. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Melissa, Thank you for your honest and detailed review! We’re really sorry about the long shipping time — we know how frustrating that can be. But we’re thrilled to hear the insoles were a pleasant surprise and are helping with your sciatica! If you ever need a second pair or anything else, we’re here for you. The Stepprs Team

Response from StepprsJun 10, 2025

Hi Rhonda, We’re really sorry to hear that our insoles didn’t meet your expectations—and that they didn’t provide the relief you were hoping for. That’s incredibly disappointing, and we appreciate you sharing your honest experience. We understand how important foot pain relief is, and we never want anyone to feel misled by our product images or ads. Your feedback is important, and we’ll be reviewing how we present product thickness to avoid confusion in the future. Please reach out to us at [email protected]—we’d be happy to honor our 100% Satisfaction Guarantee and issue a full refund. We want to make this right. – The Stepprs Team