Steve B.
Terrible Customer Service
I’m extremely disappointed with this company. It took two weeks to receive my shipment. Once, I received it, I had already purchased from a different vendor. I emailed customer service and I was told that I qualified for a refund and someone would respond within 24 hours. It has been almost five days and I continue to send emails with zero respond. They also do not have a customer service phone number. This is definitely the worst company that I have ever dealt with. It may only be $35 insoles, but the fact that they continue to ignore my emails is extremely upsetting.
Response from StepprsOct 24, 2026
Hi Steve, We’re really sorry for the frustration this has caused. We understand how disappointing it is to wait for your shipment, only to have already purchased elsewhere, and then be left waiting for an update about a refund you were told you qualified for. We also apologize for the lack of response to your follow-up emails. You deserve clear communication, and we understand why this experience has left you upset. We’d like to look into your case and get a clearer picture of what’s happening. Could you please share the email address used for your order and your order ID (under the Reference Number) so our team can review this? We’re sorry again for the inconvenience and appreciate you bringing this to our attention. -Emily