StepprsReviews of stepprs.com

Response from StepprsJun 10, 2025

Hi Suman, We’re really sorry to hear that the insoles didn’t provide the comfort or relief you were hoping for, and that your order arrived later than expected. That’s not the experience we want our customers to have. We absolutely stand by our 100% Satisfaction Guarantee. Please email us at [email protected] with your order number, and we’ll arrange a full refund for you right away. Thank you for your honest feedback, and we hope to make this right. – The Stepprs Team

Response from StepprsJun 22, 2025

Hi Thomas, Thanks for your review — we’re glad to hear the heel support is working well for you! We appreciate your suggestion about adding more cushioning under the ball of the foot. That’s valuable input, and we’ll definitely pass it along to our product development team as we continue to improve. Thanks again for choosing Stepprs! The Stepprs Team

Response from StepprsJun 22, 2025

Hi Carol, We’re glad to hear your Stepprs arrived without any issues and that they’re feeling softer underfoot so far! Wishing you all the best on your travels — we hope they keep your feet happy every step of the way. The Stepprs Team

Response from StepprsJun 10, 2025

Hi Brent, Thank you for your honest feedback. You're absolutely right—shipping transparency matters, and we’re working on making our delivery timelines and fulfillment details much clearer at checkout. We’re glad to hear the insoles feel good in some of your shoes, though we understand that fit can vary depending on the shoe style. If you need help trimming or adjusting them for a better fit, feel free to reach out. Thanks again for giving Stepprs a try, and if there’s anything else we can do, we’re here to help at [email protected]. – The Stepprs Team

Response from StepprsJun 10, 2025

Hi Jonathan, We’re really sorry to hear that the insoles didn’t help with your plantar fasciitis. We know how painful and frustrating that condition can be, and we truly hoped Stepprs would bring you some relief. Since our insoles don’t work for everyone, we offer a 100% Satisfaction Guarantee. Please email us at [email protected] and we’ll be happy to arrange a full refund. Thank you for giving them a try and for sharing your experience. – The Stepprs Team

Response from StepprsJun 10, 2025

Hi Ken, We’re really sorry to hear your insoles haven’t arrived. That’s definitely not the experience we want for our customers. Please email us at [email protected] with your order number so we can look into this right away and either resend your order or issue a full refund. We’ll make sure it’s resolved as quickly as possible. Thank you for your patience. – The Stepprs Team