StepprsReviews of stepprs.com

Response from StepprsJun 9, 2025

Hi Robert, We’re really sorry to hear you haven’t received your order—waiting over a month is absolutely not acceptable. Please email us at [email protected] with your order number so we can look into this right away and either resend your order or issue a full refund, whichever you prefer. Thank you for your patience, and again—our sincere apologies for the delay. – The Stepprs Team

Response from StepprsJun 8, 2025

Hi MD, Thanks for your feedback—we’re glad to hear it was alright, though we’re always aiming for better than that! If there’s anything we could’ve done to make your experience great instead of just okay, we’d love to hear your thoughts. Feel free to email us anytime at [email protected]—we’re always listening and looking to improve. – The Stepprs Team

Response from StepprsJun 8, 2025

Hi WP, We appreciate you taking the time to share your concerns, and we’d like to clarify an important point: any listing you may have seen on AliExpress is not an authentic Stepprs product. We’ve invested years into designing, testing, and improving our insoles to ensure lasting comfort, quality materials, and functional support—especially for people on their feet all day. Counterfeit or lookalike products simply do not offer the same performance or guarantees. We never remove honest reviews. Instead, we stand by our brand, our customers, and our commitment to delivering real comfort—and we back that with a 100% satisfaction guarantee. If you have any questions or concerns about the authenticity of your order, please reach out to us directly at [email protected]. – The Stepprs Team

Response from StepprsJun 8, 2025

Hi Mark, Thanks for your feedback—and we’re really sorry to hear your order took longer than expected to arrive. Just to clarify, we offer free worldwide shipping, so there are no additional delivery charges on any orders. If you were charged for shipping, please email us at [email protected] so we can look into it and make sure that’s corrected. We also appreciate your honest thoughts on the product—it’s feedback like this that helps us keep improving. If there's anything we can do to help or make this right, we're here to support you. – The Stepprs Team