StepprsReviews of stepprs.com

Response from StepprsOct 19, 2026

Hi Cheri, We’re sorry the checkout process was confusing and that your total ended up being much higher than you expected. We understand how frustrating that must have been, especially when you thought you had declined the additional offers. Your feedback about the ordering process is important, and we appreciate you bringing this to our attention. We’re glad our customer service team was able to help cancel your order promptly when you reached out. . Thank you for considering Stepprs, Cheri, and for sharing both the frustrating parts and the positive experience with our support team. We appreciate your honest feedback. -Emily

Response from StepprsOct 19, 2026

Hi Alethea, I’m sorry our insoles weren’t what you expected based on the ads, especially when it comes to their thickness and how long they last. We understand how disappointing it is when a product looks different from what you had in mind and needs replacing after only about a month. We’d appreciate the opportunity to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your concerns. Thanks for being honest with us, Alethea. Your feedback about the thickness and durability is important, and we’re sorry our insoles fell short of your expectations. -Emily

Response from StepprsOct 13, 2026

Hi Dorothy, I’m sorry our insoles haven’t given you the level of comfort you were expecting. We understand that you were hoping to feel a real difference when walking, and it’s disappointing when a product doesn’t quite meet those expectations. We’d appreciate the chance to learn a little more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your feedback more closely. Thanks for giving our insoles a try, Dorothy. We value your honest feedback and hope we can better understand what didn’t work for you. -Emily

Response from StepprsOct 12, 2026

Hi Sarah, I’m sorry to hear that our insoles didn’t provide the comfort or relief you were hoping for. We understand how disappointing it can be to try something new and find that it doesn’t make the difference you expected. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize that your experience fell short of expectations. Thank you for sharing your honest feedback with us. We’ll take your comments into consideration as we continue working to improve our products. -Emily

Response from StepprsOct 10, 2026

Hi Angelo, I’m sorry to hear that our insoles wore out faster than you expected. We understand how disappointing it is when a product doesn’t last as long as you’d hoped, especially when you’re counting on it for everyday comfort. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize that your experience fell short of expectations. Thank you for sharing your feedback with us. We’ll take your comments into account as we continue working to improve the quality and durability of our products. -Emily

Response from StepprsOct 12, 2026

Hi Trent, I’m sorry to hear that your first set of insoles wore out after just two weeks. That’s much sooner than you would have expected, especially when you rely on them for everyday use. Could you please share your email address and order ID (under the Reference Number) so I can check into this for you? We appreciate you letting us know about the durability issue, Trent. Your experience is important to us, and we’ll take your feedback into account as we work to improve our products. -Emily

Response from StepprsOct 7, 2026

Hi Vincent, Thank you for sharing your honest thoughts. I’m sorry to hear that our insoles didn’t quite live up to your expectations and that you’ve had better experiences with other brands. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can take a closer look at your experience. We appreciate you giving our insoles a try, Vincent. Your feedback is valuable and will be kept in mind as we continue improving. -Emily

Response from StepprsOct 7, 2026

Hi Mark, I’m really sorry to hear that our insoles started going flat after less than two weeks. That’s understandably disappointing, especially when you expected them to last much longer. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can look into this for you. I apologize that the insoles didn’t hold up as expected. Thank you for letting us know about your experience. Feedback like this helps us identify where we need to do better. -Emily