StepprsReviews of stepprs.com

Response from StepprsOct 23, 2026

Hi Sean, We’re sorry to hear that our insoles felt too bulky inside your shoes and made them uncomfortable to wear. We understand how frustrating that must have been, especially when you were hoping they’d help your feet feel better. We’d like to look into this and see how we can help. Could you please share the email address used for your order and your order ID (under the Reference Number)? We appreciate you bringing this to our attention. -Emily

Response from StepprsOct 23, 2026

Hi Zach, I’m sorry our insoles only helped for a few days before the heels flattened out. We understand how disappointing it is when they seem to work at first but don’t maintain the support you need. Durability matters, and we’re sorry your experience fell short. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us find your purchase and look into your concerns. Thanks for bringing this to our attention, Zach. We appreciate your honest feedback and apologize for the frustration. -Emily

Response from StepprsOct 19, 2026

Hi there, I’m sorry our insoles flattened so quickly and left your feet hurting by the end of your workday. We understand how disappointing that must have been, especially when they seemed comfortable at first and you were counting on them to provide support throughout the day. We’d appreciate the chance to look into your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us review your concerns and see how we can assist. Thank you for bringing this to our attention. We’re sorry the insoles didn’t hold up as you expected, and we appreciate your honest feedback. -Emily

Response from StepprsOct 16, 2026

Hi Brent, We’re sorry for the frustration you experienced while trying to complete your purchase. It’s disappointing that you had trouble with the advertised offer and then couldn’t get through to a live team member, especially after being told you’d receive an email. We understand why that left you feeling let down. We’re glad to hear our insoles have helped with your plantar fasciitis, but your experience with our customer service should have been much smoother. Our team will follow up with you regarding the ticket you opened so we can look into what happened and assist you further. Thank you for bringing this to our attention, Brent, and for giving us the opportunity to address your concerns. -Emily

Response from StepprsOct 12, 2026

Hi Stevie, I’m sorry our insoles haven’t made the difference in comfort you were expecting. We know you purchased them hoping to feel an improvement, so it’s disappointing to hear they haven’t lived up to the benefits you anticipated. I’ve sent you a request for a few more details. Could you please share your email address and order ID (under the Reference Number) so I can review your experience? We appreciate your honest comments, Stevie. Feedback like yours helps us recognize where our products may be falling short and where we need to do better. -Emily

Response from StepprsOct 10, 2026

Hi Melissa, I’m really sorry to hear that our insoles felt great during the first week but then seemed to lose their comfort so quickly. That’s disappointing, especially when you were initially happy with how they felt. Could you please provide your email address and order ID (under the Reference Number) so I can look into this for you? Again, I apologize that the insoles didn’t maintain the comfort you expected. Thank you for sharing your experience with us. Your feedback is important and will help us identify where we can improve the quality and durability of our products. -Emily

Response from StepprsOct 8, 2026

Hi Josh, Thank you for reaching out and for giving us the opportunity to clarify this before placing your order. I’m sorry for the confusion regarding the price shown at checkout. The difference can be due to additional costs such as shipping and the optional shipping insurance/coverage that may be added during checkout. However, we’d be happy to check what was shown on your end and make sure everything is clear. I’ve sent you a request for a few more details. Could you please provide the email address you used when contacting us so we can look into this for you? We appreciate you checking with us before placing your order, and we’re happy to help clarify any questions you may have. -Emily

Response from StepprsOct 8, 2026

Hi Michael, I’m really sorry to hear that you’ve been wearing our insoles consistently for weeks but haven’t noticed the improvement you were hoping for. I understand how disappointing that must be, especially after trying them as part of your search for relief. I’ve sent you a request for some additional details. Please provide your email address and order ID (under the Reference Number) so I can look into this for you. Again, I’m sorry that our insoles haven’t met your expectations. Thank you for sharing your honest experience with us. We appreciate the feedback and will keep it in mind as we continue improving our products. -Emily