StepprsReviews of stepprs.com

Response from StepprsAug 12, 2025

Hi Jeffrey, We’re really sorry to hear that your experience didn’t match your expectations. We know how important proper arch support is, and it’s disappointing to hear we missed the mark for you. We’d love the opportunity to look into this further and help make things right. Please feel free to contact us at [email protected] with your order details so we can assist you directly. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi John, Thank you for your thoughtful and detailed feedback. We’re genuinely sorry to hear that our insoles caused discomfort during your rounds of golf — especially when your goal was to ease the pressure on your feet, not increase it. It sounds like the heat retention in our materials may not be a good match for your specific needs or environment. While our design focuses on cushioning and shock absorption, we understand that breathability is just as important — especially during extended activity like 18 holes of golf. We’d appreciate the opportunity to learn the results of your comparison test. It would help our product development team continue to improve. In the meantime, we’d love to offer you a full refund for both pairs and ensure your experience is made right. Please reach out to us at [email protected] so we can process your refund and assist further. Wishing you many more comfortable rounds ahead, — The Stepprs Team

Response from StepprsAug 12, 2025

Hi Joseph, Thank you for giving Stepprs a try and for sharing your honest feedback. We're glad to hear they're a bit better than basic insoles, but we’re sorry they didn’t quite meet your expectations in terms of padding. Your input is valuable, and we’re actively working on enhancing our design to provide even more cushioning and support. If there’s anything we can do to improve your experience—such as a partial refund or trying a different model—please don’t hesitate to reach out to us at [email protected]. We appreciate you giving us a shot. — The Stepprs Team

Response from StepprsAug 12, 2025

Hi David, Thanks for your honest feedback. We totally understand that getting used to a new insole—especially when it feels a little “off” around certain areas like the pinky toe—can take time. Our design is aimed at relieving pressure across key zones, but comfort can be very personal. If it continues to feel strange or uncomfortable, please reach out to our support team at [email protected]. We'd be happy to help troubleshoot, suggest an adjustment, or discuss a return/refund option. And we’d love to see your photo and better understand what you’re experiencing—feel free to send it to us directly! Appreciate you giving Stepprs a try, — The Stepprs Team