StepprsReviews of stepprs.com

Response from StepprsAug 21, 2025

Hi Romulus, Thanks for your review, and we’re really sorry for the confusion. We’ve just checked your order, and it appears the size selected during checkout was Orange / M 6 / W 7 | UK 5 | EU 37-38 — which is the size we shipped. That said, we completely understand how frustrating it is to receive something that doesn’t fit, especially when you're relying on extra cushioning after long days on your feet. We're here to help make it right. Please email us at [email protected] so we can offer a resolution — whether that's a size exchange or another option that works for you. Thank you for giving us the opportunity to sort this out. — The Stepprs Team

Response from StepprsAug 21, 2025

Hi there, We're really sorry to hear that you had such a frustrating experience — that's never what we want for our customers. We do our best to design insoles that provide real comfort and relief, and we know they won't work for everyone. That’s why we offer a 90-day satisfaction guarantee. The partial refund option is offered to help customers avoid the high cost of international returns, but we absolutely understand if it felt unfair in your situation. We appreciate your honest feedback — it's how we improve. Please reach out again at [email protected] if you'd be open to giving us a chance to make this right for you. – The Stepprs Team

Response from StepprsAug 21, 2025

Hi Talha, We're incredibly sorry to hear that you received two left-foot insoles — that's absolutely not the experience we aim to provide. Please reach out to us at [email protected] with your order number and a photo of what you received. We'll make sure to send the correct pair out to you right away, at no extra cost. Thanks for bringing this to our attention — we’re here to make it right. – The Stepprs Team

Response from StepprsAug 15, 2025

Hi Sam, We’re really sorry to hear about the frustrating experience you’ve had — this isn’t the level of service we aim to provide. We appreciate you bringing this to our attention. You're absolutely right to expect clearer communication and real-time tracking. While we work with international couriers, we understand the system hasn’t met expectations in your case. We're actively working to improve this and make tracking updates more reliable and transparent. Please email us directly at [email protected] so we can investigate your order and make it right. Whether it’s reshipping or a refund, our team will ensure you're taken care of. Thanks again for your honest feedback — it genuinely helps us improve. — The Stepprs Team

Response from StepprsAug 15, 2025

Hi Sinead, We're so sorry to hear this — we completely understand how upsetting it is to be charged for a product you haven’t received. While we rely on third-party couriers for delivery, it’s still our responsibility to make this right for you. If your parcel hasn’t shown up after checking with neighbours or the local post office, please email us directly at [email protected]. We'll be happy to either send a replacement or issue a refund right away — whichever you prefer. Thank you again for your patience, — The Stepprs Team