StepprsReviews of stepprs.com

Response from StepprsAug 14, 2025

Hi Ted, We’re really sorry to hear about your frustrating experience, and we truly appreciate you bringing this to our attention. Our goal is always to provide both a product and service that meet your expectations — and we clearly missed the mark here. While we do offer a 90-day money-back guarantee, we understand how return shipping fees can be a point of frustration. Your feedback is being escalated so our team can review your case in full — someone will follow up with you directly to help resolve this fairly. Thank you for your patience, — The Stepprs Team

Response from StepprsAug 13, 2025

Hi Paul, We're really sorry to hear about your experience. That’s absolutely not the standard we aim for, and we understand how frustrating it is when an order doesn’t arrive as expected. Please know that we take non-delivery claims seriously. If your package is lost or misdelivered, you are fully entitled to either a replacement or a refund. Our team should have resolved this for you quickly, and we sincerely apologize for the delay and confusion. If your issue is still unresolved, please reach out directly to [email protected] with your order number and "URGENT" in the subject line—we’ll prioritize it immediately. Thank you for your patience, — The Stepprs Team

Response from StepprsAug 12, 2025

Hi Kathleen, We’re really sorry to hear your order hasn’t arrived yet — that’s understandably frustrating. While we’ve been experiencing higher demand than usual, you’re absolutely right: we should set clearer expectations at checkout, and we’re working on that. Please email us at [email protected] with your order number so we can personally look into this and get it resolved ASAP. Thank you for your patience, – The Stepprs Team

Response from StepprsAug 12, 2025

Hi Tricha, Thank you for sharing your experience — we’re genuinely sorry for the frustration this caused. While we understand the initial address error, you’re absolutely right that once we confirmed the updated details, it was our responsibility to ensure your order shipped correctly. We’ve taken your feedback seriously and are actively working on improving our internal processes to prevent issues like this in the future. Please reach out again to [email protected] with your order number — we’d love the opportunity to make this right. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi there, We’re truly sorry to hear that your experience with our insoles didn’t meet expectations. That’s far from the comfort we aim to provide. Your feedback is important, and we’d like to learn more so we can improve and also make this right for you. Please reach out to us at [email protected] with your order number — we’re here to help. – The Stepprs Team

Response from StepprsAug 12, 2025

Hi J.C., Thank you for giving Stepprs a try — we're sorry to hear they didn’t meet your expectations. Our goal is to provide real relief, and it’s clear that didn’t happen here. We’d like to learn more about your experience and see how we can make things right. Please reach out to our team at [email protected] with your order number — we’re here to help. – The Stepprs Team