StepprsReviews of stepprs.com

Response from StepprsAug 6, 2025

Hi Paul, Thanks for your feedback. We want to be clear that Stepprs insoles are not repackaged products from third-party marketplaces like Temu. Our insoles are designed and manufactured to our own specifications — with a focus on long-term foot comfort and support, particularly for those dealing with plantar fasciitis and long hours on their feet. We understand that value matters, and we’re sorry to hear our product didn’t meet your expectations. If you’d like to share more about your experience or request a refund under our 90-day satisfaction guarantee, our support team would be happy to help at [email protected]. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Josh, Thank you for taking the time to share your feedback. We're glad to hear they were initially comfortable, but we're really sorry they didn’t hold up as expected. Our insoles are designed for daily support, so it’s disappointing to hear yours are already wearing down. Please email us at [email protected] with your order number — we’d love the chance to make this right. Thanks again for trying Stepprs and helping us improve. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Erica, We’re truly sorry to hear about your experience. We know how frustrating it can be to deal with ongoing foot pain — and even more so when a product doesn’t bring the relief you hoped for. We also apologize for the slow shipping and any confusion around your refund. Our goal is to deliver both comfort and service that meets expectations, and we clearly fell short this time. We appreciate your feedback — it helps us improve. If there’s anything more we can do to make this right, please don’t hesitate to reach out at [email protected]. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Phyllis, Thank you for giving Stepprs a try. We’re sorry to hear they didn’t work out for you. Our insoles don’t work for everyone, and we understand how important it is to find relief that truly fits your needs. If there’s anything we can do — including processing a return — please reach out to us at [email protected]. We’re here to help. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Derek, We’re really sorry to hear the insoles didn’t meet your expectations. We do offer a 90-day money-back guarantee, and we’d be happy to help process your return. Please email us at [email protected] with your order number, and our team will take care of it right away. Thanks for giving Stepprs a try — we appreciate your feedback. – The Stepprs Team

Response from StepprsAug 6, 2025

Hi Helen, We're genuinely sorry to hear about your experience. This is far from what we aim to deliver. While Stepprs have helped many customers, we understand they’re not the perfect fit for everyone. We’d like to make this right — please email us at [email protected] so we can assist you directly with a refund or resolution. Thank you for giving us a try and for your honest feedback. – The Stepprs Team