Chase D.
Sizes aren't a good fit with my UK…
Sizes aren't a good fit with my UK shoes, even using the converter. Had a bit of trouble back and forth with CS. The actual product is okay, but not super hard-wearing.
Response from StepprsAug 29, 2025
Hi Chase, Thanks for sharing your feedback. We’re glad to hear the insoles were okay, but we’re sorry for the trouble you experienced with sizing and customer support. You’re right — UK conversions can be tricky, and we’re working on making our size chart clearer to avoid future issues. We also appreciate your note on durability, and we’ll be passing this along to our product team as we continue improving Stepprs. If you’d like us to help with a replacement size or explore our 90-day money-back guarantee, please email us at [email protected] and we’ll make it right. – The Stepprs Team



