StepprsReviews of stepprs.com

Response from StepprsSep 1, 2025

Hi Tina, Thanks for sharing your thoughts. We want to reassure you that while there are many insoles that may look similar, Stepprs are designed to our own specifications with unique cushioning technology to support people dealing with plantar fasciitis, heel pain, and long hours on their feet. We stand by our product and offer a 90-day money-back guarantee if you feel they didn’t meet expectations. Please feel free to reach out to us at [email protected] with your order details, and we’ll be happy to assist. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi Helen, We’re really sorry to hear about your experience. Comfort and support are the very reasons we created Stepprs, so it’s disappointing to learn they didn’t work as intended for you. We also apologize for the delay in responding to your email. Please email us again at [email protected] with your order number and “90-Day Guarantee” in the subject line so our team can prioritize your request and process your refund right away. Thank you for bringing this to our attention, and we appreciate you giving Stepprs a try. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi John, We’re very sorry to hear about your experience. You’re right to expect delivery within the timeframe we advertise, and we clearly fell short here. While Stepprs are manufactured overseas, we work hard to maintain quality and reliability — and we take full responsibility when shipping delays undermine that. If you’d like to continue with your order, please reach out to us at [email protected] and we’ll make sure it gets prioritized. If instead you’d prefer a refund, we’ll be happy to process that for you. Thank you for your honest feedback — it helps us improve both communication and service. – The Stepprs Team

Response from StepprsAug 29, 2025

Hi R. Taylor, We’re sorry to hear you feel this way. While there are many inexpensive insoles online, Stepprs are not repackaged products — they’re designed to our own specifications with unique cushioning technology intended to support people dealing with plantar fasciitis, heel pain, and long hours on their feet. That said, we understand if you didn’t feel the difference and we’d be happy to honor our 90-day money-back guarantee. Please reach out to us at [email protected] with your order number so we can assist you. Thank you for giving us a try, – The Stepprs Team