StepprsReviews of stepprs.com

Response from StepprsSep 5, 2025

Hi Brad, Thanks for sharing your feedback. We’re very sorry to hear that the insoles caused you more pain and that you had a frustrating experience with our refund process. Our intention with partial refunds is to save customers the extra cost and hassle of return shipping, but we understand how this may have felt unfair given our 90-day money-back guarantee. We take your comments seriously and will review how we handle refunds to ensure our policies are clearer and that customers feel supported. Please email us again at [email protected] with your order details and mention “Trustpilot – Brad” so our team can revisit your case and work toward a fair resolution. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Ray, Thanks for giving Stepprs a try and sharing your feedback. We’re sorry to hear you haven’t felt any difference. While our insoles are designed with cushioning and acupressure support to help with plantar fasciitis, heel pain, and long days on your feet, we understand results can vary from person to person. We stand by our 90-day money-back guarantee and would be happy to assist with a return if you feel they didn’t meet expectations. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Jed, Thanks for your feedback. We’re sorry to hear the insoles haven’t helped with your heel pain. Stepprs are designed with cushioning and acupressure support to target issues like plantar fasciitis and heel pain, but we understand they don’t work the same for everyone. We stand by our 90-day money-back guarantee and will be happy to assist with a refund. Please email us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team