StepprsReviews of stepprs.com

Response from StepprsSep 5, 2025

Hi Lawrence, Thanks for sharing your feedback. We’re sorry to hear the insoles didn’t provide the arch support you were hoping for. Stepprs are designed with cushioning and acupressure nodes to help with plantar fasciitis, heel pain, and long hours on your feet, but we understand that everyone’s feet are different and support needs can vary. We stand by our 90-day money-back guarantee and would be happy to assist with a return if you feel they didn’t meet expectations. Please email us at [email protected] with your order details and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Jim, Thanks for sharing your detailed feedback. We’re glad to hear the insoles felt comfortable while standing, but we’re sorry they caused slipping and discomfort when walking downhill. We’re also sorry for the confusion around sizing and the difficulty you had in getting a clear answer from our support team — that’s not the experience we want for our customers. We’ll review how we present sizing information to make sure it’s clearer across US, EU, and UK sizes, and we’ll also look into how we can improve support for different footwear situations. In the meantime, please remember we stand by our 90-day money-back guarantee, and we’ll be happy to assist with a return if you’d like. You can reach us at [email protected] with your order details. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Jose, Thanks for bringing this to our attention, and I’m really sorry for the delay and lack of updates — especially after ordering 5 pairs on 08/05/2025 and following up on 09/03/2025. That’s not the experience we want for our customers. If you’d still like the insoles, we’ll prioritise getting your order shipped; otherwise, we can process a full refund. Please email us at [email protected] with your order number and mention “Trustpilot – Jose” so our team can locate your purchase quickly and resolve this for you right away. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Marv, Thanks for your feedback. We’re very sorry to hear about the delay with your order and the frustration caused by unclear updates — that’s not the service we aim to provide. We’ll review this internally to improve how we handle shipping communication so customers aren’t left feeling misled. Please know we stand by our 90-day money-back guarantee if you’d like to return your insoles, and our team will be happy to assist. You can reach us at [email protected] with your order details. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi there, Thanks for sharing your experience. We’re truly sorry to hear the insoles caused you more pain, especially given your condition — that’s the last thing we want for any of our customers. Stepprs are designed to provide cushioning and acupressure support for foot pain and fatigue, but we understand they don’t work the same for everyone and can feel uncomfortable in certain situations. We stand by our 90-day money-back guarantee and would be happy to assist with a refund. Please reach out to us at [email protected] with your order details, and our team will take care of it for you. – The Stepprs Team

Response from StepprsSep 5, 2025

Hi Robert, Thanks for bringing this to our attention. We’re very sorry you haven’t received your order and even more concerned to hear that your email wasn’t replied to — that’s not the experience we want for our customers. Please email us again at [email protected] with your order details and mention “Trustpilot – Robert” so our team can prioritise your case. We’ll make sure you either receive your insoles or get your refund processed right away. – The Stepprs Team