StepprsReviews of stepprs.com

Response from StepprsOct 11, 2025

Hey Dan, I’m really sorry to hear about your experience, I completely understand how upsetting it is to feel like you’ve been charged without receiving your order. That’s definitely not how we do things, and I promise we’ll make this right. Please email us at [email protected] with the subject line “Trustpilot – Dan”, and our team will personally look into your delivery and make sure you’re either sent a replacement or refunded in full. We truly care about our customers and want to get this resolved for you as soon as possible. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Beverly, I’m really sorry to hear that the insoles haven’t helped, that’s definitely not the outcome we want for you. Please email us at [email protected] with the subject line “Trustpilot – Beverly”, and we’ll personally review your order to help make this right, whether that’s a refund or a better fit option. Thank you for giving Stepprs a try and for sharing your feedback. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Mel, I’m really sorry to hear that the insoles ended up hurting your plantar area, that sounds really uncomfortable, especially after spending your hard-earned money on them. That’s not the result we want for anyone using Stepprs. Sometimes discomfort can happen if the insoles aren’t positioned or broken in just right, but we’d love to help make things right for you, whether that’s finding a better fit or arranging a refund. Please email us at [email protected] with the subject line “Trustpilot – Mel”, and our team will take care of this for you personally. Thanks for giving Stepprs a try, and again, I’m sorry they didn’t work out as hoped. – The Stepprs Team

Response from StepprsOct 11, 2025

Hey Cliff, Thanks so much for your detailed feedback, I really appreciate you sharing that. I’m glad you like the overall cushioning, but I’m sorry the raised massage points in the forefoot are causing irritation, that’s definitely not how they should feel. At the moment, all Stepprs insoles include the massage nodes, but we’re actively working on a smoother, no-nodes version for customers who prefer a gentler feel. Please email us at [email protected] with the subject line “Trustpilot – Cliff”, and we’ll be happy to note your preference and help you out in the meantime. Thanks again for helping us improve! – The Stepprs Team