SteloReviews of stelo.com

Latest Stelo Android Update Made My Sensors Unusable. I was using Stelo without issues until a recent update, after which I can no longer connect to sensors. On Aug 7 my sensor disconnected and wouldn’t reconnect. On Aug 8 a new sensor failed to pair, and on Aug 9 another from a different lot had the same issue. I tested on a Pixel 10 Pro XL (Android 17) and Pixel 6 Pro (Android 16), neither could pair. Since everything worked before the update, this suggests an app or Bluetooth pairing issue. I like Stelo when it works, but it’s unusable for me.

The seemed to work fairly well until it didn’t. It lost contact with my Bluetooth after just a few days and told me to go buy a new one at $100 a month, that’s BS. The only support line I could find was an AI bot, not a live person. So until somebody reaches out to me and gets me a new monitor, I’ll just keep on leaving bad reviews. If you’re going to have something that you charge us much for you better have good support and back your product up.

one of the two sensors only worked for 14 hour and died. my live chat was just dropped twice after i mentioned the issue. Third time they said they will investigate. After 1 month! they responded that there is no refund. Buch of crooks - never buying a sensor from them again.

I just want to register a complaint. I won't be using this product any more. I have had multiple sensors that have failed over the last couple of years. My current sensor is reading between 90 and 120 and never goes beyond that. As a person with diabetes, that's not possible. When I check it against a finger stick, it is consistently off by 40 or more points. I'm done.

A lot of sensor issues. There is no US support number. First it is chat bot then connects you with live agent when you request it. The human agent was insisting on me answering promotional questions about their partners before she would even report my sensor failure issue. I have lost 4 sensors. I have thus canceled my subscription And as expected from my chat experience they are refusing to send me replacement product. I will try Libre 3 freestyle. My mom has been using that with no issues.

The new software REALLY SUCKS! Sensors weir ok until about 6 months ago, then they started to suck too! Don't Use Stelon!

My first Stelo order went poorly. Had issues with both sensors but they are sending replacements so hopefully these work.

No sensors lasted 14 days.Last sensors shipped worked 1st for18 hours 2nd less than 48 hours.Stelo has no customer support.Took hours online and on phone for case number.After call recieved email tech support would contact me on 1 to 2 buisness days.5 buisness days later I email tech supportstll yet to hear back.Phone, chat,email, no support.Leads me to believe stelo is a company on its last legs.I will never do buisness with this company again.I advise all others to stay far away.