SteloReviews of stelo.com

I ordered a batch of 6 for a 3 month run, after a friend gave me 2. Out of 8 sensors, only 2 made it into the grace period. Most ended 3 days early. The last one started showing readings in the low 50’s for hours, which would have meant I was in a coma, even after eating. Then it began long periods of disconnecting for 2 days. With 6 days left it disconnected and the session ended. After filling out the claim, they did not reply. So today I spent over an hour with 3 agents to be told they will not replace this sensor. It is obvious that this in unreliable and priced at a premium. The price point should be around $15 if they think this is acceptable. In summary: -Stelo is not ready for prime time -Buyer BEWARE

I bought a pair of Stella CGMs after being diagnosed with type 2 diabetes. The first stopped working after a couple of days, which Stella replaced. The replacement gave absurdly low readings, validated against numerous finger sticks, and they replaced that one, and after a handful of days of reporting reasonable results, this one has been reporting <70 mg/dL for an entire day, while the finger sticks show that I’m in the 100 range. I opened another complaint about this most recent one. and according to their website, they have refused to provide a replacement. (the fourth unit I inadvertently raked off with a towel while drying after the shower, so that one’s my fault.) So three out of four failing units is pretty bad for a system that is advertised as being a medical device.

It is trash, it reads 30-34 points higher, and when you call for tech help. I was told, this is not the department, dial this number. Dialed, the number they said they can’t help. Told me, go to website chat 🤖 and it will connect me with live person. Open chat 3 times, 3 times chat 🤖 told me no one was available, how? It’s open 24/7. They got me, their customer service sucks and they got my money, so please save yours.

Dexcom needs a complete overhaul of its customer service. It is extremely difficult to reach a live representative, and my experience with a billing issue was very disappointing. I selected a three-month subscription, and the total shown at checkout reflected that selection. However, after I submitted payment, my card was charged for both a one-month subscription and a three-month subscription. I was unable to reach a live representative to dispute the additional charge for approximately 12 hours. When I finally reached someone, I was told that the order was already being processed and could not be refunded, even though it had not yet shipped. I was also given no option to speak with a supervisor. Mistakes can happen, but customer service is measured by how a company responds when they do. The lack of meaningful service recovery left me feeling that customer satisfaction simply was not a priority. I am only one consumer but I do have options. I will find a another product. Dexcom there is someone greater than you and you will fail.

So annoyed by the ai “upgrade”. No longer records the meal and sets the two hour post meal timer. I can’t get the meal event to log when I manually record it and select save. There is not option to revert to the prior experience. Not an improvement. I will be looking for an alternative product.

They say the devices will last 14 to 15 days. Ive been continuously wearing the Stelo Device for about a year. The first couple of months, they performed as advertised. Since then about 3 out of every four last around 10 days. When I complained, they always sent me a replacement unit but Im tired of them routinely only last around 10 days. They aren't cheap and until they work out these bugs, Im looking for something more reliable.

One sensor failed, and the promised replacement still hasn’t arrived I received a Stelo package containing two sensors in early September, around September 1–2. I applied the first sensor to my arm according to the instructions, but it would not pair with the app. The second sensor paired successfully and worked. I reported the faulty sensor through Stelo’s online support chat and provided all the requested information, including the sensor identification number. I was told that a replacement would be sent. About a month later, I still have not received it. When Stelo sent me a feedback request, I explained my poor experience and the unresolved replacement claim. Instead of resolving the existing claim, they sent me another complaint form asking for the sensor number again. Since I believed my original claim had been processed and the replacement was being arranged, I no longer have the faulty sensor or its number. I now cannot complete the new form, even though I already provided that information when I first reported the problem. This has been extremely frustrating. Stelo should review the information already submitted, follow through on the promised replacement, and stop asking customers to restart an unresolved claim. One sensor worked, but the handling of the defective sensor has left me very disappointed.

Stelo's AI "customer service" is abysmal. It invites you to connect with a Live Agent. If you say yes, it tells you Live Agents are unavailable even though you are trying to contact them in the window of time they are supposedly available, so it disconnects the chat. If you say no, it disconnects the chat. There does not seem to be any other option for obtaining help. I like the actual data provided by the technology, but because they don't seem interested in improving this aspect of their process, I am probably going to cancel my subscription.