SteloReviews of stelo.com

It is a wonderful tool . . . when it works. Over the past month, I used two of these without any problems. When I put in the 3rd one, I got the message that says it will take 25 minutes to warm up. Everything seemed fine. Then it beeped and told me the session ended early and I need to pair the new one. I've tried multiple times to pair without success. I've done all the logical things (i.e., restarting the app, restarting the phone, etc), including calling customer service who told me they can't help me with any Stelo product and gave me a link. These are very expensive for it not to work. Not to mention that with hypoglycemia, its a bit dangerous not to have the continuous readings that have helped me monitor sugar levels. On top of this, I'm getting loud beeps every few minutes telling me my session ended early.

I ordered and received 2 CGM sensors from Dexcom/Stelo. The first one worked fine for its life of 15 days. The second one was defective and never paired with my phone. The company doesn't have any live customer service service, only a "chatbot". I have put in 2 requests to the chatbot in 5 days for a replacement of this defective sensor and have not even received any reply or message about it from the chatbot. Very disappointed with the lack of customer service and understaffed customer service staff of Dexcom/Stelo.