SteloReviews of stelo.com

The product has worked for me and I have not had any glitches in the readings. But I canceled my subscription online and it won't cancel the subscription even after talking with the online chat person who told me that they canceled it for me and then they mailed another 3 months and said I had canceled it too late when I had not even talked with them in that month. I do not believe this is a company you can trust after they lied to me about my subscriptions. BUYERS BEWARE YOU WILL PROBABLY HAVE MANY PROBLEMS DEALING WITH STELO.

I just started my second Stelo sensor 2 days ago, and it is reporting an average blood glucose level that is 20-30 points (mg/dL) above the average I recorded with the first Stelo sensor during the two weeks prior to this new sensor. This means one of the following: 1) the new sensor is faulty, 2) the first sensor was faulty, 3) both sensors are faulty. Their customer support provides a form to fill out for reporting device issues - it says their team will review it and report back. But as soon as I submitted the form online, I received an email telling me the issue was reviewed and they were sending a replacement device. Obviously, this means the review wasn't done by humans and I think it's safe to assume Dexcom receives a lot of complaints about this device. At this point, I have to assume both Stelo sensors I've used so far were faulty. I don't trust these devices.

I am writing specifically about their customer service. I was on subscription using the sensor for almost a year until I had to waste one through no fault of my own. I started to bleed after I inserted the sensor. It was soaked in blood, with blood running down my arm. So, of course, I had to take it out immediately. I contacted the company - the only contact offered is through a chat with a very stupid AI or a ticket - simply to get a refund for that one sensor or to get a replacement sensor. The people answering me by email just stone-walled me with stupid suggestions. No remedy. $50 down the drain. So I cancelled my subscription as this is clearly a bad faith company. Secondarily, Stelo sensors show levels that are inconsistent with each other. All the sensor is good for is to see the directional change of your glucose.

Absolute garbage. Another med-tech product with crappy customer service, zero tech support, and janky, faulty equipment. Sensor is supposed to last 14 days. Mine crapped out in 3 with all sorts of inconsistent readings in the meantime. Chat bot inquiry led nowhere - typical AI runaround. Customer agent nice, but clearly unequipped to do anything but open a case and read off a script. App provides generic common sense info with no incisive commentary as to what trends in the data imply. Overpriced, unreliable, with delayed delivery and supply chain issues, to boot.

Would be a first time customer. Definitely not now. Called to get help with Stelo app. Customer service couldn't help at all. Suggested that I get someone to help me from family/friends. Still had the the gull at the end of conversation if I needed anything else. In a rush to get off the phone with me. Got this treatment both times I called.

I am incredibly disappointed- I loved my Stelo at first because I love being able to track my glucose. But in the last 3 months, I’ve had three sensors that would not disengage from the applicator. I’ve sent them back and the first two times I received a replacement. This third time has been infuriating. Terrible customer service - no one will take responsibility for remedying the issue and I sent the monitor back and they say they are not going to issue a replacement. I paid for this monitor and all I want is a working monitor. I am a coach who will be recommending a different company to my clients. I do not want anyone to have the frustration I’ve had. DO NOT RECOMMEND- use a different company, like Lingo and save yourself the time and frustration!

Consistently reads 75-100 points higher than a finger stick

So I signed up for Stelo in January on a 3 month subscription. I had one sensor come out early due to swimming and it coming out. So I went on to the website to find my subscription and have it send early Well it is UBER hidden. I didn't see it when I logged so I thought that it didn't go thru. So I ordered another one, and that came. Well it ended up charging for the first one 2 weeks later. I didn't know about it until my husband told me about being charged twice. Well come to find out that the earlier subscription did work. Talked to Customer Service and they wouldn't do anything to make it right. They wouldn't even cancel the other subscription. So I spent another 5-10 minutes trying to "find" the subscription page. (looks like you can only find it if you ask the bot to cancel subscription then it gives you the link.) Awful customer service and awful ordering website. T