SteloReviews of stelo.com

Their website is not very forthcoming. I thought I purchased a one time use to test the product. They put me on a subscription and sent me another 2 discs and charged me for them and would not let me return them. The accuracy of the device is terrible. I used the prescription Abbott device which worked great but my insurance stopped paying for them so I tried Stelo. This is and was a bad mistake. Their customer service is there to make money and not take anything back. Please don't purchase this device.

As a non-diabetic looking for info on glucose levels, I was excited to try Stelo. My first monitor worked well and helped me understand when spikes were occurring. I couldn't cross check for accuracy but at least it was directional. Problems set in with my 2nd and 3rd sensors. One stopped working a day after I put it on. They sent me a new one for free but it never worked. I contacted support again who took over a week to get back to me only to send a vague message that no replacement would be provided. This is not a reliable product so I cannot recommend it. Imagine how awful this situation would be for someone who needs this device for medical reasons!

I recently bought a subscription to Stelo. The first sensor lasted 5 days, the second only three ( not even close to advertised 15). Both were grossly inaccurate. Contacted the company - typical arrogant BS response. Extremely disappointing.

I cancelled my subscription and they sent me a confirmation email that said it cancelled. They proceeded to ship me another 6 sensors and charge me $275. This is a horrible company. Stay away

This company and its product are garbage. Sensors are supposed to last 2 weeks and I’ve never had one make it 7 days. Support does nothing. If you want to use Stelo, be prepared for $200-300 a month just to keep a sensor working a full 30 days. GARBAGE

STAY AWAY! First 7 out of 8 sensors lasted approx the claimed time (14 days) next batch (subscription) 4 out of 4 have worked 1-6 days out of the claimed 14). Stelo / Dexcom replaced 1, thereafter refusing to recognize the problem or do anything. Customer service promised to escalate the issue - it is an obvious quality issue they have - but did nothing. Not even after approaching them again. 4 x $89 = $356 down the drain. When now reading the reviews online it can be concluded that they have quality issues but worse is that they don’t take responsibility for it. Thus to classified as gradient behavior by them. Subscription canceled. Will find an other alternativte.

I bought 6 sensors (the initial minimum subscription). 2 fell off almost immediately; 1 didn't pair & another stopped working early. I'll be out of sensors in 2 weeks & I have 6 to wait for next one. I think the tech is great in theory, but they've done a terrible job on execution. I've used other CGM and didn't have a problem. Abbot replaced the one that failed. But I can't even reach anyone for help - just a bot that doesn't lead you anywhere.

I had an A1c of 5.8. My PC prescribed Metformin. I decided to try to lower it with diet. I knew about cgm devices from a freind. Couldn't get prescribed, so I tried the Dex stelo. Wasn't doing sticks yet. My 3rd monitor was giving way low readings for 24 hours. Tested it by drinking juice, and later, a real PB. Cup. Yay. Got the stick test, was way off. Concerned now that no readings have been correct. Did the Bot service thing, got nothing. Full disclosure, I got them on Amazon. Giving a go for 1 more month. Not sure, but definitely not happy with customer service. Lack of, seems to be a trend these days..