SteloReviews of stelo.com

Great customer service. If I have an issue, they ship me a new device with a few days. One the subscription plan, so they ship me two devices a month. Very happy with service. Has helped me keep my numbers down and stay on track.

These sensors are very unreliable! Customer support is horrible!! In the first five 15 day sessions, two of the sensors were replaced through their Bot support methods. I only wanted to ask questions but new sensors were sent. One of the sensors measured off the charts high creating anxiety. The last sensor measured off the charts low. The current sensor seems to measure more in line with blood tests but I’m on day two so we will see. The inconsistent readings and lack of real customer support is why I will not be buying anymore of these!!!

I ordered and paid for a month supply on subscription. I received a statement with delivery date that came and went with no delivery. Stelo support “Bot” is useless and their in person contact cannot provide any answers. I was given a case number and told to wait a couple of days for their response. Oh and btw…no refunds. This is starting to feel like a scam.

Don’t waste your money buying this product. It will not pair and I cannot get tactical support. You write to them and they say they want two days I’ve written three times and I’m still not gotten an answer and it’s been five or six days. product is a total waste of money.

Stelo refused to replace a wildly inaccurate sensor. I started to get atypically high readings and checked with finger pricks. Sensor would say 160, finger prick was 125. Customer service call was disconnected. Never got an email denying claim so I kept wasting time on it.

Gives incorrect data, which could be life threatening. Fortunately for me, being off by 30 all day meant lots of anxiety and a trip to the urgent care, which took hours to confirm my sugar was in fact in a normal, healthy range. I wish I could give a zero, but they probably wouldn't care anyway. Go look on reddit, there's nothing but complaints about faulty sensors, poor customer service, and the fact this "product" is junk. This company refuses to give refunds for faulty devices and their support is terrible. If you need a monitor get a prescription.

Worse company I have ever tried to deal with. No way of contacting them try to use email it always say wrong password or log in and I have changed it still says the same thing. I have several monitors that do not work and not find a way to send them back since I cannot log in. I want this canceled they are horrible!!!!!!

If I could give 0 stars, I would. There is absolutely no support for the Stelo product. I am an experienced used of Dexcom and the Stelo product is almost exactly the same thing. I received a bad sensor that would not pair and it's virtually impossible to get the company to send me a free replacement. I am going to use the rest of the Stelo sensors I bought and then wait until the Freestyle OTC product is compatible with Android and switch over. I'll never use the Stelo product again.