SteloReviews of stelo.com

Works perfectly! I’ve never used a device like this before. I ordered it, followed the directions and it has worked flawlessly. This is a game changer. Being able to see real-time results after I had eaten was quite an eye-opener. Especially for foods that I thought were good or ok for me to eat. I would highly recommend this product. I’ve read all the reviews. It appears many of the bad reviews deal with shipping delays or improper use of the device when putting it on your arm. I haven’t needed customer service so I can’t comment on that.

I'm so irritated by this company. I didn't realize i had somehow set up auto ship. When i was notified that the auto order had been confirmed, i tried to sign on to their website to cancel. Guess what?! their website was down for 24 hours preventing me from canceling the order. Because their "policy" they do not do refunds of any kind. product worked ok, but I'M SO IRRITATED that because of STELO.com website being down i couldn't cancel my 'auto' ship. DO NOT BUY FROM THIS COMPANY. considering there no refund policy, let me stress this for you. ZERO refunds PERIOD. doesn't matter that you are or are NOT at fault. zero refunds. Screw the customer, that is more of their motto/policy.

I got a $252 rip off by Dexcom Stelo. Do not purchase from them. Their customer support is terrible. They do not warn you that they are about to ship a subscription renewal in time to change the address or shipping date. I received an email that they were shipping a 3-month renewal, and I was not allowed to change the date or address. I contacted support and explained that we were leaving for our summer residence, and I needed to change the address. They stated that there was nothing that they could do even though I received another email that due to a shipping bottled neck that my shipment would be delayed. All of this occurred on March 19, 2025. As of today, March 28, 2025, they still have not shipped my order. We are long gone, and my order will be sitting in my driveway all summer if they every ship it as they usually ship via Amazon shipping. So, I just wasted $252 and they do not care.

This product is not ready for primetime and customer service is abysmal. Followed sensor insertion instructions to the letter, after 24 hours am getting wildly inaccurate readings, more than 25% off actual BG levels. The bot on the website is from the circles of hell, and customer service (if you can find them) is completely inert. They took a report, gave me a case number and said it could be up to 30 days to get a response. Meanwhile I'm out $100, have a defective sensor, and unclear if I should use the second one or wait to hear from someone in case I need to return it. Also learned from customer service the sensors have a 25% failure rate -- this product is not ready!!

I regret buying from them. I ordered two of their biosensors for $50 each. The first one I put on instantly filled up with blood so the paper insert instructed me to remove it. Stelo would not replace it even though I was unable to use it for even one minute. I am tentative to even try the other one now knowing that it wont be replaced if the same thing happens.

Ordered about 10-days ago. Order is still "preparing to ship." Stelo claims it has "carrier delays," although I was able to get a similar product (Lingo) within 3-days. Customer service is terrible. Chatbot only with canned responses, even when interacting with a human. I've cancelled my subscription but Stelo refuses to cancel the unshipped order to the tune of $250+.

My gripe is not with the product, if you follow the instructions perfectly, it works perfectly. Use only what it comes with and none of the flowery "over patches", that will screw it up. I auto paid for this product over 10 days ago. Their site still says "processing". Skip it, the data is interrupted and useless now. I processed a stop payment through my bank, its easier to reverse pmt with a credit card, so I hope it goes through. I contacted my doctors office and advised him on using Stelo for his patients again. Endocrinologists are expensive to begin with, they don't need to peddle a decent product ran by half assed people. Go straight for Dexcom. I called the phone number on my bank statement and received a body to talk to. She is from Dexcom and cannot help with Stelo. She did confirm Stelo is handled by a bot. I told her I would stop payment and Stelo can bot that. Too bad, it worked good but humans got in the way and they can ruin a free lunch.

No refunds on subscription. I realize that it’s my fault that I signed up for a subscription, but I did it unknowingly. The policy is that you have 60 minutes after you receive notice of a refill to cancel it. I received my refill notice at 4:30AM. I saw the email later. (Unbeknownst to me, all emails were going into my junk mail.) When I checked the website, it said the order is in process. It had not yet shipped. I called customer service (I had to find a phone number on Reddit. It’s not on their site.) They are absolutely not going to let me cancel or return the product that I do not want or need. $90 in the garbage. I hate when companies take advantage of consumer errors.