SteloReviews of stelo.com

Connectivity is unreliable. I bought two to try it out. The first one started dropping the connection after a week. A couple of days later, it wouldn't connect at all without manual re-pairing. It is important to note that my phone is seldom more than a couple of feet from my sensor, either in a pocket or on an adjacent table. Stelo support said they would send me a replacement. Since I had already bought a second sensor, I followed the procedure below which got all the data off the old sensor and replaced it. The new one connected intermittently, then quit. With a third sensor on the way, I may have a total of 3-4 weeks to decide if getting the data a few times a day is worth the cost. The procedure (Android): Force stop the app, open Bluetooth settings, "forget" the Stelo (DX....) and shut down Bluetooth for about ten minutes. Then restart Bluetooth, manually add the sensor, start the app, then wait for the phone to confirm that I want to pair the device. Bingo! Another one or two retrieval cycles before it loses the connection again. The device seems to store several hours of data until it can send it to the app, so I've lost very litte data, just time. If Abbot ever gets the Libre Rio to market, I'll be their first customer. Until then, Stelo does help me manage my diabetes without medication.

Disappointed in the STELO product and customer service response times. The website provides no clear way to reach customer service and all you get are auto replies. I pay $90 per month out of pocket and last month I had 4 full days with no connectivity or spotty at best, which defeats the entire purpose of wearing a CGM. I am cancelling my subscription as soon as I find a replacement. If they aren’t going to take care of their customers who are on the subscription, then I’ll take my business elsewhere.

Inorder 4 sensors only one out of the 4 worked and only 10 days. The second sensor could not pair. The 3 sensor fell after 2 days and the 4 sensor could not pair on day one. Pls avoid stelo, I have used free style sensors before so I consider myself a pro using them. I never had so many issues with their sensors. Stelo doe not work is not a user issue is a machine issue.

The Stelo product is seriously lacking. I'm a diabetic and it is critical to know the actual value when my blood sugar is Low, yet the Stelo app can only tell you it is below 70. Well it makes a BIG difference and this should be fixed. Also their 24/7 Bot support is WORTHLESS. It can NEVER address my questions or issues. I used a Dexcom G7 before, but Stelo is a BIG letdown. I used to be able to get my glucose readings on my Smart watch, but Stelo only shares if you have an APPLE watch. Will this ever be enhanced?

About 1 out of every 5 sensors they send work. Some last 4 days, some 2 , very rarely the full two weeks they’re supposed to. And yes I apply it and maintain it properly per directions.. garbage product, company preying on diabetics to steal their money

I have at least a 10% failure rate, the pods are extremely difficult to apply and now at an airport where where the latest pod failed after 2 days. Can’t get a hold of any support on a weekend and need a pod sent to my destination.

I used Stelo for about a year, and was happy with it. I subscribed to buy 6 units at a time, and the last 6 units I received were totally inaccurate, reading 10-50 points high (compared to finger-stick blood glucose reading). Nothing had changed on my end from the past year....same food, same exercise, exact same medication. I filled out the on-line form to request replacement for 3 of the units, and was told they were not elegible for replacement. I sent 2 detailed e-mails to the company, but have received no replies. Subscription cancelled.

I bought Stelo 4 times and Lingo 4 times, by far Lingo is the most accurate than Stelo. A few days ago I used newly purchased Stelo and after 24 hours to I compared it with Keto-moto finger test, to my surprise it was the worst reading I have ever seen compared to my last Stelo sensor. The result of keto-mojo blood test and Stelo one hour after breakfast Stelo was 180 and Keto-moto finger test measured 130, off by 50 points. Do not buy Stelo, buy Lingo, I compared it several times before with Keto and it was only off by 10-15% as it was advertised.