SteloReviews of stelo.com

JUNK, JUNK, JUNK. Units worked fine for 6 months, then I had 6 months of trouble. Units wouldn’t pair or they would end early (they lasted from 1 hour to 10 days). Stelo would replace them but they too were unreliable. I cancelled my subscription but had 7 units left over. Switched to FREESTYLE LIBRE 3 and have been using them since December. No issues. Decided to use up the remaining Stelo units. My wife downloaded the app and tried them. Two units would not pair. Last nite I tried one, it wouldn’t pair. I just spent about an hour and 1/2 texting with their Customer Service. Total waste of time. I’m pretty sure their mission is to Jerk you around and do nothing until you give up. They won’t refund your money but they will give you more units that probably won’t work. DON’T WASTE YOUR TIME OR MONEY WITH STELO

So disappointed. My sensor only lasted 6 days. I can’t find anything in the website about why it quit early and no contact info to see if I can get partial credit or refund for the missing week I paid for.

I’m on my 3rd cgm, the first one worked fine but the other two have not been close. I tracked the readings for 4 hours today and here are the results. 7:00 AM. Cgm 181 - bgm 155 8:00 AM cgm 170 - bgm 141 9:00 Am cgm 168 - bgm 158 10:00AM cgm 191 - bgm 156 These readings are with 1 cup of black coffee and no food. I have no faith in these CGM’s

ZERO customer support. Two sensors come in a box, and the 2nd sensor wouldn't pair with the app. I've spent an hour trying to reach them and there is NO PHONE NUMBER, NO reachable chat bot, No way to send them an email. They make it impossible to reach them. Wow -- what are they thinking? I won't buy from them again and absolutely won't recommend them to friends.

After a few hours the Stelo sensor phone connection failed and never reconnected. I asked for a refund or replacement but all I got was the run-around and delay. They required the ser no of the sensor which is on the package the item comes in, and I had tossed the package. I had the invoice and related which I gave them but they wouldn't take action without the specific ser no which i didn't have and no way of getting. I provided clear evidence that I had purchased the product and that it had failed, but no satisfactory response. Shyster company with sub-marginal customer service.

Where do I even begin with this company. Their product does not work. I use them for over 6 months. I never once got a correct reading on my glucose, monster. They would never offer to give me my money back for the wasted product either. They would only send out replacements, and they only did that to a certain point after 2 months they stopped giving me replacements for the ones that would not work. This company is extremely disrespectful to the people who are buying it. And they do not care that I my readings were off by 40 points saying I was way high when I was not high which scares me because I got some low readings, so how low were my was my actual blood sugar? They didn't care that that could have been life-threatening for me. Go with this company if you like playing chances with your life in wasting over three hundred dollars. They really need to be sued for that. For the most stress, they put me under. I really hope that this business goes out business and soon the last thing a diabetic people need is faulty products. It's hard enough to actually get these products, let alone have faulty ones.

of the 8 sensors i purchased about half just didn't work. The company did replace them but it took an insane amount of time with customer support each time to go over the same problem (some of them just do not connect or lose connectivity within the first few days and never reconnects. Each time i had to do the same timeconsuming troubleshooting of uninstalling/reinstalling the app, turning bluetooth off and on. I found that it was always the sensor as a new sensor that worked had no trouble connecting the first time around and if the sensor didn't connect the first time, no amount of troubleshooting would fix it.

I would have left 0 stars if possible. I am a type 2 diabetic with glucose well managed with mounjaro. I used dexcom 7 for over a year with GoodRx providing sufficient discount to make affordable. When stelo came out I tried it. It was worse than useless. Its reading showed me consistently 50points high. In addition to unreliable readings 4 pony nine sensors failed early. 2 lasting less than 5 days. I cancelled my stelo subscription the day before my 2nd batch shipped. It shipped anyway. I resumed my use of dexcom 7 sensors which work well. Because of Lilly’s no return policy. I have paid 600.00 to learn Stelo is aPOS product. Confident that the no refund policy implemented to prevent a t II dal wave if retires.