SteloReviews of stelo.com

Started a subscription after having used a Dexcom meter for sometime. The Stelo has been so inaccurate that I find the information useless. I am on my third sensor in my subscription. The first one got more accurate the last 3 days of its lifespan. The 2nd was at least 30 points off the majority of the time and so far the 3rd one has given me readings of below 70 for at least half of the 4 days I have been wearing it. I applied sensor to the back of the arm and have had great success with other brands. I have not had any issue with the sensor falling off but does loose signal rather frequently. Stelo is a bust and I do not recommend.

Customer service is great.... however the sensor itself is WILDLY inaccurate compared to a finger poke. We're talking 60+ points. It doesn't alert low or high readings; and is never in proper range compared to finger poke. I do not recommend this device if you have hypoglycemia issues or actual diabetes.

I ordered a 3 month subscription of Stelo after trying it for a month and liking it. A 3 month subscription consists of 6 sensors. Dexcom sent me three. I contacted Dexcom through their chatbot, and asked them to complete the order by sending 3 more sensors. They sent me 2 more sensors. I contacted them again through the chatbot and asked them to send the remaining missing sensor, but the live agent who connected said that would be against their policy. After finally getting a phone number (888-267-9887) I talked on the phone with an agent who told me I had received a total of 7 sensors already. I continued to push for having the order completed, but she just said she would open a ticket to investigate. I've spent over an hour on chatbots and the phone trying to resolve this. Dexcom has so far insisted it would be against their policy to complete the order. My subscription is now canceled.

Completely regretted ordering from Stelo. I bought multiple sensors expecting reliable readings, but most of them either stopped working after a few days or never paired with the app at all. When I reached out for help, all I got were canned chatbot responses and no real humans to talk to — they won’t refund, won’t replace consistently, and seem to treat customer support like an afterthought. For an expensive product that’s supposed to monitor something as important as glucose, this level of unreliability and silence from support is unacceptable. Save your money and go with a company that actually stands behind what it sells.

I purchased a 3-month supply of CGMs. The first sensor worked accurately, but the second was extremely inconsistent and consistently read much higher than my fingerstick blood glucose results. I submitted an online complaint form and received an automated reply, but I never heard back from anyone. Later, I received a “How was our service?” email and completed it, again noting that my third CGM was also significantly inaccurate. Once again, I received only an automated response and no follow-up. I attempted to request a refund for the remaining unused sensors, but the company does not accept returns. After waiting another month with no response, I tried the fourth CGM — and it too has been significantly off compared to fingerstick readings. The lack of customer support and quality control is very disappointing. This company needs to improve both product reliability and customer service.

It worked for 24 hours. Now it wants me to add a new sensor.

I purchased 2 Stelo continuous glucose monitor for $99 each sensor was supposed to last 2 weeks. Mine lasted less than a week each and Dexcom refuses to send me new sensors or give me a refund

Wish I would’ve read the reviews cause clearly they’re all going to be the same as what I’m about to write here. Started using the glucose monitor back in November wasn’t giving me accurate reads as I think because the needle wasn’t poking properly and I was bleeding at the same time pretty much all day and the tape was irritating me I had bruises. Then my next order came, which I thought I had reviewed and said that I was having issues as you can’t get a hold of anyone. Then a new order just came for me so now I’m out another $300 and they won’t return it. The company is clearly a scam doesn’t work properly and Just takes your money and no one wants to deal with you.