SteloReviews of stelo.com

I’ve had an issue with each and every Stelo bio sensor I’ve used and it was something different each time.. complete waste of time and money. I would not recommend this product.

In my experience Stelo works well enough - when it works. I am a subscriber, currently on Stelo sensor #26. 3 or 4 times I experienced sensor malfunctions. The first time I was sent a free replacement. After that the company would give me a case ID, but nothing else would follow. Currently, on April 13th, my Stelo started displaying blood sugar level of Below 70, constantly, for 30 hours. My glucometer was showing levels between 120 and 140. Despite of the established case ID of my complaint there is no response from the company, and the only way to contact them is through Stelo bot. I am an experienced user and the malfunction of the sensor is out of question, the company has a full access to my data.

Disappointed: Inaccurate Readings & Devices Failing Within days I wanted this to work. I really did. But after going through three sensors, I can't recommend the Stelo by Dexcom — at least not in its current state. ACCURACY ISSUES I consistently cross-checked my Stelo readings against traditional blood glucose strips, and the CGM was off by 10–30 points on a regular basis. More alarming: overnight, the device repeatedly showed me hitting hypoglycemic levels as low as 38 mg/dL — which simply was not happening. False low alerts are not just inconvenient; for anyone managing their glucose seriously, they're genuinely stressful and potentially dangerous. DEVICE LONGEVITY — FAR SHORT OF 15 DAYS Dexcom advertises the Stelo can last up to 15 days. Here's my experience: • Sensor 1: Failed at 6 days • Sensor 2: Failed in under 24 hours • Sensor 3: Failed at 2 days I even purchased an overcover specifically to protect the sensors and extend wear. It made no difference. To Dexcom's credit, they replaced my first failed unit at no charge — but I didn't bother submitting the other two. SUBSCRIPTION & REFUND POLICY — BUYER BEWARE This is where I'd urge the most caution: the subscription auto-renews, and Dexcom does not allow returns for a monetary refund. Make sure you fully understand what you're committing to before purchasing, because if the device doesn't work for you, you have very little recourse. I hope Dexcom addresses these issues. The concept is great — the execution, in my experience, has been a consistent letdown.

Ordered about 10 total over the past year. 2 never worked from the getgo. Got 1 replaced. Heard nothing on the second one.Blew 50 bucks...so went with Lingo. Pretty happy with Lingo...no "non-working" devices to date.

Overall I was not satisfied with the product's quality. There were frequently gaps in reporting and sensors that failed earlier than expected. The sale on-line is also misleading in that I ordered a 3 month supply ( later realizing it was a subscription). I was not contacted to determine if I really needed the next 3 months - then I was unable to return the product.

I have purchased the Stelo. Initially, the product worked well, and the customer service was quite good when there was a problem (they sent replacements). However, when the last replacement seemed to be unreliable, the customer service was terrible -- twice the company failed to let me know whether they were going to replace the unreliable unit.

Sensor failed but Stelo wouldn’t send replacement.

First, I understand why people might have an issue with Stelo because I have been using this for 7 months and this past month is the FIRST time it's worked the entire time for me. First of all, follow the instructions to put it on exactly. Be sure your skin is clean and oil free because that will make the adhesive lose it's stickiness. Once you have it one, immediately use a GOOD CGM cover. Make sure it's waterproof and apply it immediately. Follow those instructions exactly as well. I know that all of the issues I was having with my Stelo MUST have been due to me not covering it with a waterproof CGM cover because now, I have not had any issues at all for the last couple months and in 7 months, I've never kept one on for the whole 15 days. They always gave out or lost BT connection. Once I started covering it, not a single issue.